Assistant Property Manager -West End, Kew Gardens, August

Bernstein Management Corporation•Washington, DC

3d•$28 - $33

About The Position

Bernstein Management Corporation is hiring an Assistant Property Manager to support operations at the West End, Kew Gardens, and August residential properties. The role focuses on providing excellent resident service while assisting with leasing activity, renewals, collections, vendor coordination, inspections, and general property administration. The position contributes directly to resident experience, retention, and property financial performance. BMC provides training on relevant applications, ongoing performance feedback, and opportunities for growth within the company. The Assistant Property Manager works with prospective and current residents, vendors, and property management staff. The role requires a people-centric approach, strong work ethic, attention to detail, and the ability to manage competing priorities. The schedule may vary and includes weekends and some holidays as required. BMC notes that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

Previous experience in residential property management and leasing.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Professional written and verbal communication skills.
Comprehensive knowledge and understanding of multifamily operations, including the ability to detect issues of concern and effectively problem-solve.
Detail-oriented.
Strong analytical and problem-solving skills.
Strong time-management and organizational skills.
Ability to work in a fast-paced environment.
Ability to multitask and follow through.
Ability to work under pressure.
Ability to contribute effectively as a team member on applicable assignments.
Ability to respond to others' needs in a timely and courteous manner.

Nice To Haves

Experience with Yardi property management accounting software.
College degree.
Knowledge of Fair Housing Laws and Regulations.

Responsibilities

Meet with prospective residents and present available apartments suited to their needs and budgets.
Review, process, and approve or deny applications.
Review prepared leases and move-in packages to ensure required paperwork is properly executed before signing.
Perform bookkeeping duties as required.
Proactively manage lease renewals.
Manage parking spaces and prepare parking leases.
Maintain a daily accounting of leasing traffic.
Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in, and monitor work in progress.
Perform cost analysis and comparisons when required.
Ensure vendor performance is effective, efficient, and safe.
Respond to resident concerns in a timely, professional, and respectful manner.
Prepare resident move-out forms and submit them to the manager on move-out dates.
Address resident noise complaints in writing.
Prepare and send resident correspondence using RentCafé.
Encourage resident retention.
Inspect apartments for move-in readiness two days before move-in.
Perform pre- and post-move-out inspections.
Inspect properties upon request by residents or management.
Help foster professionalism, customer service, attention to detail, and pride of work among staff.
Assist in developing a high-quality on-site team through effective training and guidance.
Assist the Manager and Property Manager in addressing resident and vendor concerns.
Help implement authorized company policies and procedures and ensure compliance as necessary.
Assist with ensuring the property's physical aspects are functional, safe, and attractive.
Attend periodic training seminars to improve property management techniques.
Be available to work a varied schedule, including weekends and some holidays as required.
Perform other duties as assigned for which the employee is trained and qualified.