Assistant Property Manager -West End, Kew Gardens, August

Bernstein Management Corporation•Washington, DC

About The Position

Bernstein Management Corporation is seeking an Assistant Property Manager to support operations at the West End, Kew Gardens, and August properties. The role focuses on delivering excellent resident service while assisting with leasing, renewals, collections, vendor coordination, inspections, and general property administration. The position contributes to resident experience, retention, and property financial performance. BMC provides training on relevant applications, ongoing performance feedback, and opportunities for career growth. The schedule may vary and includes weekends and some holidays as required.

Requirements

Previous experience in residential property management and leasing.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Professional written and verbal communication skills.
Comprehensive knowledge and understanding of multifamily operations, including the ability to identify concerns and effectively solve problems.
Detail-oriented, with strong analytical and problem-solving skills.
Strong time-management and organizational skills.
Ability to work in a fast-paced environment, multitask, follow through, and work under pressure.
Ability to contribute effectively as a team member and respond to others' needs in a timely and courteous manner.

Nice To Haves

Experience with Yardi property management accounting software.
College degree.
Knowledge of Fair Housing Laws and Regulations.

Responsibilities

Meet prospective residents, present apartments suited to their needs and budgets, and process applications.
Review prepared leases and move-in packages to ensure required paperwork is properly completed before signing.
Perform bookkeeping duties, manage lease renewals, oversee parking spaces and parking leases, and track daily leasing traffic.
Schedule authorized contractors and vendors to prepare vacant apartments; monitor work, conduct cost comparisons when needed, and assess vendor performance for effectiveness, efficiency, and safety.
Respond promptly and professionally to resident concerns; prepare move-out forms, address noise complaints in writing, prepare resident correspondence using RentCafé, and encourage resident retention.
Inspect apartments for move-in readiness two days before move-in, conduct pre- and post-move-out inspections, and inspect properties upon resident or management request.
Help promote professionalism, customer service, attention to detail, and pride of work among staff.
Assist with developing the on-site team through training and guidance.
Assist the Manager and Property Manager with resident and vendor concerns and with implementing and ensuring compliance with company policies and procedures.
Help ensure the property's physical aspects are functional, safe, and attractive.
Attend periodic training seminars to improve property management techniques.
Work a varied schedule, including weekends and some holidays as required, and perform other trained and qualified duties as assigned.