Executive Caliber Asst Property Manager

The Goodman Group and Affiliates•LARGO, FL

6d•Onsite

About The Position

The Assistant Property Manager supports the success of the team and community by coordinating the day-to-day operations of a multifamily apartment community and providing service to residents. The role supports the Property Manager, serves as a liaison between management, site staff, and residents when the Property Manager is absent, and may assume the Property Manager’s responsibilities as needed. The position has supervisory responsibilities and serves as the main point of contact and lead while the General Manager is away from the community. The Assistant Property Manager helps meet occupancy goals, supports marketing and leasing follow-up, manages resident concerns and collections, coordinates vendor communications and invoices, and prepares service requests and reports. The role also supports community activities, resident satisfaction, cleanliness, and curb appeal. The position is at Imperial Palms, a 638-unit community for adults 55+ in Largo, Florida, managed by The Goodman Group. The job requires more than 40 hours per week and may include weekends, holidays, overtime, on-call duties, and callback during emergencies. Work takes place indoors and outdoors, including in inclement weather, with a usually moderate noise level. The employee may use cleaning and snow-removal equipment and must be able to perform the listed physical activities, including lifting, pushing, or pulling objects up to 50 pounds.

Requirements

High school diploma or GED equivalent.
At least one year of hospitality experience.
Fluent in English, verbally and in writing.
Proficiency in Microsoft Office Suite.
Outstanding customer service skills.
Well organized with excellent attention to detail.
Ability to work independently with excellent time-management skills.
Ability to understand and communicate written and verbal directions.
Ability to perform essential job functions with or without reasonable accommodations.
Regular attendance, reliability, and punctuality during scheduled hours.
Ability to work nights and weekends upon request, overtime as needed, and on an on-call basis.
Availability on the last and first day of the month for turns.
Ability to work more than 40 hours per week and on weekends and holidays as necessary.
Ability to respond to callback during emergency conditions.
Ability to sit, stoop, kneel, climb stairs, crawl, lift, push, or pull objects up to 50 pounds, talk, and hear; frequent walking, standing, hand use, handling, feeling, and reaching are also required.
Ability to read, write, and communicate with internal and external customers.

Nice To Haves

Advanced proficiency in property management software and the ability to troubleshoot issues, interpret data, and help others use technology effectively.
Leadership talent and the ability to earn the team’s confidence, take ownership of daily operations, and assume the Property Manager’s responsibilities when needed.

Responsibilities

Assist the Property Manager in meeting occupancy goals, applying marketing strategies to attract prospective residents, maintaining follow-up procedures, and promoting community outreach.
Maintain communications with vendors and contractors regarding scheduling, billing, and vendor relations, and process invoices in a timely manner.
Help address resident concerns and requests.
Assist with payment collection and help ensure the community meets defined delinquency standards.
Contribute to the cleanliness and curb appeal of the community.
Prepare and process resident service requests.
Prepare newsletters and promotional flyers and assist with planning community activities and events.
Prepare weekly and monthly reports as assigned.
Interact positively with residents to support high resident satisfaction and deliver Platinum Service®.
Represent the community with professionalism and integrity.
Comply with Fair Housing requirements, OSHA standards, and company safety policies.
Serve as liaison between management, site staff, and residents when the Property Manager is absent, and act as the main point of contact and lead while the General Manager is not in the community.
Perform other duties assigned by the Property Manager.