Assistant Property Manager II

Liberty Military Housing•Norfolk, VA

9d•$25 - $29•Onsite

About The Position

Liberty Military Housing is seeking an Assistant Property Manager to support day-to-day bookkeeping and property operations while assisting with the supervision of on-site personnel. The role requires effective customer service, efficient work practices, and a commitment to providing exemplary service in accordance with the company’s quality and customer-satisfaction standards. The Assistant Property Manager handles community bookkeeping, supports operational and financial goals, assists with staff training and supervision, and helps maintain positive resident relations. The position also includes administrative and computer work, property walks and inspections, participation in meetings and work-related events, and travel to other locations as needed. The pay range is $25.00–$28.50 per hour.

Requirements

At least 2 years of residential property management or administrative/bookkeeping experience.
Working knowledge of personal computers, keyboards, internet searches, email correspondence, and math.
Effective communication and interaction skills to exchange or convey information and give and receive work direction with management, military partners, coworkers, vendors, and residents.
Strong customer service and interpersonal skills.
Ability to multitask, prioritize, and complete assigned duties to achieve operational objectives.
Positive and professional demeanor in all interactions and circumstances.
Valid driver’s license and ability to operate a company or personal vehicle or electric cart.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
Fair Housing certification, or ability to obtain it within two weeks of employment.

Nice To Haves

Proficiency with Microsoft Office, including Word and Excel, and other software applications such as Yardi and Payscan.

Responsibilities

Manage community bookkeeping, including paying bills, creating and receiving purchase orders and change orders, processing accounts payable and accounts receivable, handling delinquencies and collections, and invoicing.
Assist the District Manager with the community budget and achievement of operational and financial goals.
Assist with training, coaching, and supervision of office staff.
Collect outstanding rent and prepare and send delinquency and balance-due letters to residents.
Maintain accurate bookkeeping records; adjust ledgers; prepare and reconcile delinquency reports; verify and adjust BAH; and submit write-off packages.
Communicate with vendors and contractors about billing and invoicing.
Promote positive resident relations by responding to residents’ concerns and requests in a timely manner.
Assist and mentor Customer Service Representatives and other office staff with duties and resident relations.
Perform general office duties, including answering phones, filing, and completing special projects and assignments as needed.
Perform administrative and computer tasks, including email communications and entering data into company software and information systems such as Payscan and Yardi.
Compose and distribute correspondence and notices, including rent collection notices, violation notices, reminders, and community event communications.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control to ensure the community meets company standards.
Attend department or regional meetings, seminars, and other work-related events.
Operate a company or personal vehicle to travel to various locations for work purposes.