Assistant Property Manager II

Liberty Military Housing•Norfolk, VA

About The Position

Liberty Military Housing is seeking an Assistant Property Manager to manage day-to-day bookkeeping operations and assist with supervising on-site personnel. The role requires effective customer service, efficient and effective work, and delivery of exemplary service in accordance with the company’s quality customer satisfaction standards. The position supports community operations and financial goals, resident relations, office administration, and property upkeep. Pay range: $25.00–$28.50 per hour.

Requirements

At least 2 years of residential property management or administrative/bookkeeping experience.
Working knowledge of personal computers, keyboards, internet searches, email correspondence, and math.
Microsoft Office skills, including Word and Excel; knowledge of other applications such as Yardi and Payscan is preferred.
Obtain Fair Housing certification within 2 weeks of employment if not already certified.
Effective communication and interaction skills to exchange or convey information and give and receive work direction with management, military partners, coworkers, vendors, and residents.
Strong customer service and interpersonal skills.
Ability to multitask, prioritize, and complete assigned duties to achieve operational objectives.
Positive and professional demeanor in all interactions.
Valid driver's license.
Ability to operate a company or personal vehicle or an electric cart.
Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

Nice To Haves

Proficiency with Microsoft Office, including Word and Excel.
Working knowledge of software applications such as Yardi and Payscan.
Current Fair Housing certification.

Responsibilities

Handle community bookkeeping, including paying bills, creating and receiving purchase orders and change orders, processing accounts payable and accounts receivable, delinquencies, collections, and invoicing.
Assist the District Manager with the community budget and achievement of operational and financial goals.
Assist with training, coaching, and supervising office staff.
Collect outstanding rents and prepare and send delinquency and balance-due letters to residents.
Maintain accurate bookkeeping records; adjust ledgers; prepare and reconcile delinquency reports; verify and adjust BAH; and submit write-off packages.
Communicate with vendors and contractors about billing and invoicing.
Promote positive resident relations by responding to resident concerns and requests in a timely manner.
Assist and mentor Customer Service Representatives and other office staff with duties and resident relations.
Perform general office duties, including answering phones, filing, and completing special projects and assignments as needed.
Perform administrative and computer tasks, including email communications and entering information into company software and information systems such as Payscan and Yardi.
Compose and distribute correspondence and notices, including rent collection notices, violation notices, reminders, and community event communications.
Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control to help ensure the community meets company standards.
Attend department or regional meetings, seminars, and work-related events.
Operate a company or personal vehicle to travel to various work locations.