Assistant Practice Manager | Fresh Dental Care Grafton

Bupa Anz • Grafton, MA

19d • Onsite

About The Position

The Assistant Practice Manager supports the Practice Manager in coaching, leading, and developing a high-performing practice team in a positive environment for staff and patients. The role also oversees patient management, including welcoming patients, responding to phone inquiries, making and confirming appointments, and managing customer accounts.

This is a part-time permanent position of 30 hours across Monday to Friday, with Saturday work required. The practice has four chairs and is located in central Grafton, with nearby street parking. The successful candidate may need to commute between Grafton, Macksville, and Coffs Harbour if required.

Requirements

• Strong leadership and administrative skills.
• Ability to commute between Grafton, Macksville, and Coffs Harbour if required.
• Two to three years of senior health reception experience, or experience as a practice manager seeking to take a step back.
• Willingness to learn dental operations and grow within the role.
• Experience in business and people management.
• Excellent organisational, administrative, and time-management abilities.
• Strong communication, interpersonal, and customer service skills.
• Ability to engage confidently with dentists, patients, and practice teams.
• Solid understanding of infection control and regulatory requirements.
• Proactive, solutions-focused approach and strong business acumen.

Responsibilities

• Support the Practice Manager in coaching, leading, and developing the practice team.
• Help maintain a positive environment for staff and patients.
• Welcome patients and respond to phone inquiries.
• Make and confirm appointments.
• Manage customer accounts.
• Handle financial administration, including daily takings and Medicare/HICAPS processing.
• Coordinate treatment plans.
• Support staff onboarding, training, and performance guidance.
• Address healthcare compliance, including infection control and regulatory requirements.
• Understand financial performance, including income generation and cost management.
• Handle challenging conversations and resolve issues promptly.

Benefits

• Continuous learning and development programs.
• Internal career pathways.
• Discounts on Bupa products, including health insurance.
• Access to partner discounts on products and services, including Apple, Samsung, JB Hi-Fi, gyms, and spas.
• Initiatives to develop careers and support employees' health, wellbeing, and futures.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed