Assistant Practice Manager/Front Desk

Success Today Staffing • Jacksonville, FL

26d • Onsite

About The Position

The Site Lead serves as the operational partner, helping to ensure the hospital operates efficiently while delivering exceptional patient, pet parent, and team member experiences. This role provides day-to-day leadership support, assists with team development, oversees workflow and operational execution, and helps drive hospital performance. Along with the responsibilities as a Site Lead, this role will be managing the front desk, greeting clients and their pets, and answering incoming phone calls. The Site Lead acts as a leader within the hospital by modeling Veterinary United’s values, supporting team engagement, maintaining operational excellence, and assisting the Site Leader with achieving business objectives. This position is designed to prepare future leaders through hands-on leadership experience and progressive responsibility.

Requirements

• Demonstrate proficiency in Microsoft Office including Outlook, Word, Excel, and PowerPoint.
• Night and weekend availability may be required based on business needs.
• Maintain a commitment to personal growth and leadership development.

Nice To Haves

• Leadership and Team Development
• Operational Excellence
• Client Service Excellence
• Communication and Collaboration
• Problem Solving and Decision Making
• Organizational Agility
• Financial Awareness
• Change Management
• Accountability and Ownership

Responsibilities

• Support daily hospital operations to ensure efficient patient flow and service delivery.
• Monitor schedules, staffing coverage, and workflow to maximize productivity and efficiency.
• Assist in implementing operational initiatives, processes, and organizational standards.
• Partner with department leaders to identify and resolve operational challenges.
• Support inventory management and supply oversight to maintain operational readiness.
• Managing the front desk, answering calls, and greeting clients.
• Serve as a resource and mentor for team members by providing guidance, coaching, and support.
• Assist with onboarding and training of new team members.
• Promote accountability and reinforce Veterinary United’s culture and values.
• Support team engagement initiatives and contribute to a positive workplace environment.
• Assist the Site Leader with performance conversations, development opportunities, and team communication.
• Act as the Site Leader’s representative when delegated or when the Site Leader is unavailable.
• Champion exceptional patient care and pet parent service throughout the hospital.
• Support service recovery efforts by addressing concerns promptly and professionally.
• Ensure communication standards are consistently maintained across all departments.
• Monitor the overall client experience and identify opportunities for improvement.
• Foster a welcoming, compassionate, and professional environment for patients and pet parents.
• Assist the Site Leader in achieving revenue, productivity, and operational goals.
• Monitor key performance indicators and identify trends requiring attention.
• Support initiatives that improve client retention and hospital growth.
• Assist with labor management and operational efficiency efforts.
• Promote hospital programs, services, and wellness initiatives that support business growth.
• Support compliance with OSHA regulations, safety protocols, and Veterinary United policies.
• Assist with safety audits, inspections, and corrective action plans.
• Ensure team members follow infection control, sanitation, and workplace safety procedures.
• Maintain awareness of hospital safety practices and report potential risks.
• Support documentation and training requirements related to workplace safety.

Benefits

• As a Site Lead, you will play a critical role in supporting hospital success while developing your leadership skills and operational expertise. This position provides the opportunity to make a meaningful impact on patients, pet parents, and team members while preparing for future leadership opportunities within Veterinary United.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed