Front Desk Practice Supervisor

Fresenius Medical Care•New York City, NY

About The Position

Provides direction and oversight as the manager of multiple practice operations and sites. Monitors service agreements, advocates for clients in resolving service issues, facilitates the client’s governing body, and leads the practice’s operational activities, including ancillary services and the initial setup of new practices. Acts as the practice’s primary spokesperson to external referral sources, healthcare organizations, government agencies, third-party payers, and vendors. Ensures compliance with applicable laws, regulations, and certification requirements. May contribute specialized expertise in areas such as clinical quality, compliance, business development, information technology, revenue cycle, patient care systems, risk management, governance, or human resources, including developing educational or promotional materials and educating physician-practice clients. The role develops and implements the client’s mission and strategic plan; oversees organizational design, finances, staffing, business plans, regulatory compliance, revenue-cycle performance, information technology, patient flow, and quality management. It provides financial and patient-satisfaction reporting, supports internal controls and audit compliance, represents the practice externally, and communicates issues that could affect the contractual relationship with FMCPS. The position may supervise management staff in contracted practices and may focus on one or more departments or locations. The position is based at the client’s location and involves travel and overnight stays. Meeting times are frequently flexible to accommodate client patient-care schedules. Pay is $67,800–$113,000, depending on work location and the candidate’s qualifications.

Requirements

Bachelor’s degree required; a related major is preferred.
Strong preference for postgraduate education or a degree in healthcare or business administration.
Internal candidates: 2–3 years’ experience as a Practice Coordinator or Practice Lead.
External candidates: 1–3 years’ supervisory experience preferred.
Physician practice management skills preferred.
Experience in physician practice operations may be considered in lieu of educational requirements.
Experience with all aspects of billing and coding; CPC preferred.
High proficiency with Excel, PowerPoint, and Office applications.
Experience with practice management systems and electronic health records.
High initiative, judgment, discretion, decision-making ability, and self-direction to accomplish multiple client-practice goals.
Strong communication skills with varied groups, and ability to lead and motivate staff, resolve conflicts, and create a collegial environment.
Ability to work with a high degree of autonomy and accountability.
Ability to work at client locations and travel, including overnight stays.

Nice To Haves

Related field as a bachelor’s degree major.
Postgraduate education or a degree in healthcare or business administration.
Supervisory experience for external candidates.
Physician practice management skills.
CPC credential.

Responsibilities

Develop and implement the client’s mission and strategic plan.
Develop and update the organizational design to support productivity and control quality and costs.
Monitor the practice’s financial viability, staffing, and finances.
Set up programs and systems for new practices.
Monitor compliance with healthcare regulatory agencies and accrediting bodies.
Represent the practice in relationships with healthcare organizations, government agencies, and third-party payers.
Develop, implement, and monitor business operation plans.
Provide monthly feedback to management staff, owners, and providers on practice financial performance.
Support internal controls for cash management and audit compliance, including a compliant payroll process.
Monitor revenue-cycle performance through analysis and monthly reporting of key benchmarks.
Oversee staffing strategy, including recruitment, hiring, training, and performance evaluation.
Recommend competitive salary and benefit schedules.
Oversee an information technology plan addressing electronic health records, practice management, security, document storage, internet access, telecommunications, email, and provider interfaces.
Evaluate staffing and patient-flow patterns to maximize provider productivity.
Report patient-satisfaction results and trends.
Advocate for a quality management program that supports patient safety, peer review, and evaluation of outcomes-based payment methodologies.
Proactively communicate practice issues that could negatively affect the contractual relationship with the Regional Practice Administrator and VP FMCPS.
Document and share materials and experiences that may assist other directors or benefit clients.
Consult with clients on topics within the individual’s specialization, experience, or interest.
Assist with projects assigned by the direct supervisor and perform other duties as assigned.
Serve as the primary facilitator of the client’s governing body and advocate for the client in resolving service issues.
Lead and manage practice operations, including related ancillary services, and serve as the practice’s primary spokesperson to external organizations and vendors.
Provide specialized expertise and, where applicable, develop educational or promotional materials and educate physician-practice clients.