Assistant Practice Manager/Front Desk
About The Position
The Assistant Practice Manager/Front Desk role at Lakewood Animal Clinic in Jacksonville, Florida, combines operational leadership support with front-desk responsibilities. The Site Lead serves as an operational partner, helping the hospital run efficiently while supporting positive experiences for patients, pet parents, and team members. The role provides day-to-day leadership support, helps develop the team, oversees workflow and operational execution, and contributes to hospital performance. Front-desk duties include greeting clients and their pets and answering incoming calls. The role models Veterinary United’s values, supports team engagement, maintains operational excellence, and assists the Site Leader in achieving business objectives. It is designed to provide hands-on leadership experience and progressive responsibility in preparation for future leadership opportunities. Night and weekend availability may be required based on business needs.
Requirements
- Demonstrated proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Night and weekend availability may be required based on business needs.
- Ability to communicate effectively with team members, leaders, and pet parents.
- Ability to be proactive, solution-oriented, and adaptable in a fast-paced environment.
Responsibilities
- Support daily hospital operations, patient flow, and service delivery.
- Monitor schedules, staffing coverage, and workflow to support productivity and efficiency.
- Assist with implementing operational initiatives, processes, and organizational standards.
- Partner with department leaders to identify and resolve operational challenges.
- Support inventory management and supply oversight.
- Manage the front desk, answer calls, and greet clients and their pets.
- Provide guidance, coaching, and support to team members; assist with onboarding and training.
- Promote accountability, Veterinary United’s culture and values, team engagement, and a positive workplace environment.
- Assist the Site Leader with performance conversations, development opportunities, and team communication.
- Represent the Site Leader when delegated or when the Site Leader is unavailable.
- Champion patient care and pet parent service, address concerns promptly and professionally, and support service recovery.
- Maintain communication standards and monitor the client experience, identifying opportunities for improvement.
- Assist the Site Leader in achieving revenue, productivity, and operational goals; monitor key performance indicators and trends.
- Support client retention and hospital growth initiatives, labor management, operational efficiency, and promotion of hospital programs and services.
- Support compliance with OSHA regulations, safety protocols, and company policies; assist with safety audits, inspections, and corrective action plans.
- Promote adherence to infection control, sanitation, and workplace safety procedures; report potential risks and support safety documentation and training.
- Model Veterinary United’s values, maintain a visible leadership presence, communicate effectively, and support organizational initiatives and priorities.
- Demonstrate Microsoft Office proficiency, including Outlook, Word, Excel, and PowerPoint.
- Maintain a commitment to personal growth and leadership development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
