NSU00800- Assistant Parking Director
About The Position
The Assistant Parking Director supports Norfolk State University’s Parking Division in providing safe, accessible, efficient, and customer-focused parking and transportation services across campus. The division serves students, faculty, staff, visitors, conferences, athletics, and special events through parking enforcement, traffic and parking coordination, fiscal controls, and professional service. The role assists with daily parking operations, personnel supervision, customer service, records and financial processes, and parking and traffic planning for university events. The position reports significant incidents, recurring concerns, staffing shortages, and policy issues to the Parking Director. Overtime and work at all special events are mandatory; the employee must be able to work evenings, nights, and some holidays.
Requirements
- 3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field.
- Supervisory experience, including hiring, training, scheduling, evaluating performance, and coaching employees.
- Experience managing daily parking operations, including permit programs, parking enforcement, and special-event parking.
- Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
- Experience handling customer-service issues, appeals, complaints, and conflict resolution professionally.
- Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
- Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Ability to work overtime and all special events, and to work evenings, nights, and some holidays.
- Applicants must be authorized to work in the United States without employer sponsorship.
- Candidates must submit a diversity statement describing their commitment to diversity and inclusion and experience with diversity initiatives and/or students from underrepresented groups.
Nice To Haves
- Strong organizational and planning abilities.
- Excellent written and verbal communication skills.
- Ability to lead and motivate a diverse team.
- Strong decision-making and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Experience collaborating with Police, Athletics, Facilities, Student Affairs, and Event Management.
- Experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for all students regardless of background.
Responsibilities
- Review daily activity and escalate significant incidents, recurring concerns, staffing shortages, or policy issues to the Parking Director.
- Assist the Parking Compliance Officer when a shift shortage occurs.
- Communicate assignments and expectations to personnel; monitor attendance, conduct, productivity, and service quality; coach employees; document supervision and performance matters; assist with evaluations; ensure training is completed; address concerns; and promote a safe, respectful, accountable workplace.
- Respond to routine parking inquiries and complaints within two business days, professionally and in accordance with University policy.
- Assist students, employees, visitors, and departments with permits, citations, payroll deductions, event requests, and account issues.
- Coordinate appeal records and committee support; ensure decisions are entered and communicated promptly; and prepare notices, instructions, reports, and correspondence accurately.
- Assist with purchasing, budget monitoring, receivables, payroll and timekeeping, payroll deductions, permit inventory, and reconciliation processes.
- Verify supporting documentation, meet deadlines, safeguard permits, equipment, and accountable items, support publication and distribution of parking rules and regulations, and prepare accurate required reports.
- Report discrepancies immediately and assist with corrective action.
- Plan and execute parking and traffic operations for athletics, conferences, move-in, commencement, and other special events; confirm staffing, equipment, signage, communications, and assignments; coordinate with University Police, event organizers, Facilities, and other partners; respond to changing conditions; and provide after-action information and recommendations.
- Work overtime and all special events, including evenings, nights, and some holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
