NSU00800- Assistant Parking Director

DHRM•Norfolk, VA

About The Position

The Assistant Parking Director supports Norfolk State University’s Parking Division in providing safe, accessible, efficient, and customer-focused campus parking and transportation services. The division serves students, faculty, staff, visitors, conferences, athletics, and special events through parking enforcement, traffic and parking coordination, fiscal controls, and professional service. The role assists with daily parking operations, personnel supervision, customer inquiries, records and financial processes, and planning and execution of parking and traffic operations for university events. The Assistant Parking Director reports significant incidents, recurring concerns, staffing shortages, and policy issues to the Parking Director. Overtime and work at all special events are mandatory; the position may also require evening, night, and some holiday work.

Requirements

3–5 years of progressive experience in parking services, transportation, campus operations, public safety, or a related field.
Supervisory experience, including hiring, training, scheduling, evaluating performance, and coaching employees.
Experience managing daily parking operations, including permit programs, parking enforcement, and special event parking.
Experience coordinating large-scale events, including traffic control, parking logistics, and staffing plans.
Experience handling customer service issues, appeals, complaints, and conflict resolution professionally.
Experience preparing reports, maintaining records, and analyzing parking data to improve operations.
Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
Ability to work overtime and all special events, including evening, night, and some holiday hours.
Candidates must include a diversity statement describing their commitment to diversity and inclusion and their experience with diversity initiatives and/or students from underrepresented groups.
Applicants must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Strong organizational and planning abilities.
Excellent written and verbal communication skills.
Ability to lead and motivate a diverse team.
Strong decision-making and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Experience collaborating with departments such as Police, Athletics, Facilities, Student Affairs, and Event Management.
Experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for all students.

Responsibilities

Review daily activity and escalate significant incidents, recurring concerns, staffing shortages, and policy issues to the Parking Director.
Assist the Parking Compliance Officer when a shift is short-staffed.
Communicate expectations and assignments to assigned personnel; monitor attendance, conduct, productivity, and service quality; provide coaching and feedback; document supervision and performance matters; assist with interim and annual evaluations; ensure required training is completed; and address performance or conduct concerns promptly.
Promote a safe, respectful, and accountable workplace.
Respond to routine parking inquiries and complaints within two business days and handle matters professionally, impartially, and in accordance with University policy.
Assist students, employees, visitors, and departments with permits, citations, payroll deductions, event requests, and account issues.
Coordinate appeal records and committee support, ensure decisions are entered and communicated promptly, and prepare accurate notices, instructions, reports, and correspondence.
Assist with purchasing, budget monitoring, receivables, payroll and timekeeping, payroll deductions, permit inventory, and reconciliation processes.
Verify supporting documentation, meet deadlines, safeguard permits, equipment, and accountable items, support publication and distribution of parking rules and regulations, and prepare complete and accurate reports.
Report discrepancies immediately and assist with corrective action.
Plan and execute parking and traffic operations for athletics, conferences, move-in, commencement, and other special events.
Confirm event staffing, equipment, signage, communications, and assignments; coordinate with University Police, event organizers, Facilities, and other partners; respond to changing conditions; and provide requested after-action information and recommendations.
Work overtime and all special events as required.