Associate Director of Parking Operations

University of Wisconsin Madison•Madison, WI

15d•Onsite

About The Position

The Associate Director of Parking Operations is a key role in the Division of Facilities Planning & Management (FP&M), within the Department of Transportation Services. The position oversees day-to-day operations of Field Services (Enforcement and Maintenance) and Booths/Dispatch, leads department operational projects, supports initiatives such as the EV charging program, and provides strategic operational recommendations. The role is responsible for maintaining 24/7 dispatch office coverage to assist campus customers and employees and ensuring consistent staffing and service at hospital garage cashier booths. It directly supervises two or more managers and provides operational leadership to frontline and supervisory staff across shifts. The Associate Director leads talent management for assigned areas, including staffing, employee development, performance management, training, and succession planning. The position serves as a primary liaison with campus and community partners, including the UW Police Department, City of Madison Parking, and UW Health. It is a peer to the Associate Directors of Parking Technology and Administrative Services – Transportation & Parking within Transportation Services. The position is ongoing/renewable and full-time at 100% FTE. Hours are generally scheduled onsite between 8:30 a.m. and 5:30 p.m., Monday through Friday; nights and weekends may be required. Transportation Services coordinates and administers transportation-related services for the UW campus community. Its functions include parking permit sales and management, special event coordination, maintenance and enforcement, construction coordination, lot and booth operations, citation payments and appeals, information technology, financial services, transportation planning, and development of multimodal options. The minimum annual compensation is $120,000 and is negotiable based on experience and qualifications.

Requirements

Valid driver's license that meets UW Risk Management Standards.
Five years of demonstrated experience supervising and developing staff, including hiring, onboarding, coaching, performance management, and fostering a collaborative team culture.
Five years of professional experience leading administrative, operational, financial, transportation, or customer-focused programs of comparable scope and complexity.
Experience managing and developing budgets and financial operations, including revenue forecasting, financial analysis, and data-informed decision-making.
A resume detailing educational and professional background is required for the application.
A cover letter describing staff leadership and development experience is required, including examples related to hiring, onboarding, coaching, performance management, fostering a collaborative team, shifts and types and number of employees supervised, and length of supervisory experience.
Successful applicants are responsible for ensuring eligibility to work in the United States on or before the effective date of appointment.

Nice To Haves

Experience managing a parking or transportation program in a higher education or healthcare environment is strongly preferred; relevant experience in higher education, municipal government, healthcare, airport operations, or similarly complex organizations will also be considered.
Demonstrated experience developing and implementing strategic parking and transportation initiatives aligned with organizational goals, customer needs, and long-term campus or institutional priorities.
Experience leading organizational change initiatives and implementing new systems, technologies, policies, or operational processes.
Parking Transportation Mobility Professional (PTMP) Certificate.
High school diploma or equivalent is preferred.

Responsibilities

Oversee day-to-day operations of Field Services (Enforcement and Maintenance) and Booths/Dispatch.
Lead implementation of department operational projects and provide operational support for initiatives such as the EV charging program.
Develop strategic operational recommendations.
Maintain 24/7 dispatch office coverage to provide timely assistance to customers and staff, and ensure consistent staffing and service at hospital garage cashier booths.
Directly supervise two or more managers and provide operational leadership to frontline and supervisory staff across shifts.
Lead talent management for assigned areas, including staffing, employee development, performance management, training, and succession planning.
Develop recommendations to enhance employee engagement, professional development, and workforce effectiveness across Parking Operations.
Lead cross-functional projects and operational initiatives from planning through implementation, applying project management best practices to improve efficiency, accountability, and organizational outcomes.
Manage and support department initiatives and service contracts, including vendor coordination, contract compliance, performance monitoring, and continuous service improvement.
Coordinate and integrate parking operations into campus plans and directions, ensuring consistency with applicable statutes and laws, Board of Regents directions, and university strategies.
Recommend parking initiatives and policy or procedural changes to better meet campus and customer needs.
Manage unit budgets to support long-term solvency and fiscal commitments to funded parking improvements.
Establish timely communications with other departments and student groups to coordinate campus access programs with construction and maintenance activities.
Develop and communicate a strategic vision and policy direction consistent with overall campus direction.
Communicate policy and procedural changes to faculty, staff, student groups, campus customers, and departmental stakeholders.
Exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and approving hours worked for at least 2.0 FTE employees.
Serve as a primary liaison with the UW Police Department, City of Madison Parking, UW Health, and other campus and community partners.