Associate Director of Operations (Hybrid)

ERIE FAMILY HEALTH CENTER • Chicago, IL

4d • $80,000 - $95,000 • Hybrid

About The Position

The Associate Director of Operations plans, directs, organizes, controls, and evaluates operations for one or more service lines, with accountability for budget development, financial performance, labor productivity, people management practices, quality management and improvement, regulatory compliance, and achievement of goals and objectives across Behavioral Health, Oral Health, and Psychiatry. The role participates in creating and implementing a vision for its areas of responsibility and develops operational plans and projects beyond those domains.

The position directly supervises coordinators and provides oversight of the Oral Health, Behavioral Health, and Psychiatry teams across the organization. It leads recruitment, interviewing, and hiring for direct staff and mentors developing leaders. The Associate Director works with each service line’s Clinical Director to develop and implement operational strategy, and is responsible for team performance, quality measures, key performance indicators, strategic planning, and performance and process improvement.

Erie Family Health Centers provides high-quality, affordable, holistic care to diverse patients, regardless of insurance status, immigration status, or ability to pay. The organization describes its culture as inclusive and supportive of balance, belonging, employee voices, and career growth. The role is hybrid and based at Erie West Town Administrative Offices in Chicago, Illinois. The listed salary range is $80,000–$95,000 per year.

Requirements

• High school diploma or equivalent and 6 years of progressively responsible leadership experience; or an associate degree or two years of college and 4 years of progressively responsible leadership experience; or a bachelor's degree from an accredited four-year college or university and 2 years of progressive leadership experience.
• Three years of experience in operations, consulting, or finance, preferably in healthcare.
• Experience managing diverse assignments simultaneously across multiple senior managers.
• Strong analytical reasoning to understand needs and translate them into operational applications.
• Ability to establish and maintain productive working relationships with Health Center Operations Staff Leadership Team members.
• Knowledge of healthcare systems to drive efficient and effective changes that improve performance.
• Strong project management, analytical, financial, and organizational skills.
• Ability to screen and resolve issues independently and manage sensitive materials while maintaining confidentiality.
• Sound judgment, flexibility, and ability to manage multiple changing priorities.
• Excellent verbal and written communication skills, including ability to write correspondence, briefings, position papers, speeches, and other forms.
• Excellent computer skills for analysis, presentation, and research.

Nice To Haves

• Master's degree.
• Healthcare experience.
• Experience in Behavioral Health or Oral Health settings.
• Intermediate proficiency in Microsoft Office.
• Intermediate EPIC skills.

Responsibilities

• Plan, direct, organize, control, and evaluate operations for one or more service lines.
• Oversee budget development, financial performance, labor productivity, people management practices, quality management and improvement, regulatory compliance, and achievement of service-line goals and objectives.
• Participate in creating and implementing a vision for responsible domains and develop operational plans and projects beyond those domains.
• Directly supervise and manage coordinators on the Oral Health, Behavioral Health, and Psychiatry teams.
• Provide direct oversight of Oral Health, Behavioral Health, and Psychiatry teams across the organization.
• Lead recruitment, interviewing, and hiring of direct staff, and mentor developing leaders.
• Manage overall performance, including quality measures, key performance indicators, strategic planning, and performance and process improvement for the Oral Health, Behavioral Health, and Psychiatry coordination teams.
• Develop and implement Behavioral Health operations strategy in collaboration with the Clinical Director of Behavioral Health.
• Develop and implement Oral Health operations strategy in collaboration with the Clinical Director of Oral Health.
• Develop and implement Psychiatry operations strategy in collaboration with the Clinical Director of Psychiatry.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Account for health care or childcare.
• 401(k) retirement program with Erie matching $0.50 for every $1.00 contributed, up to the first 5% of the employee’s biweekly salary.
• Paid time off starting at 20 days.
• Eight paid holidays.
• Annual merit increases.
• Room for growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED