Hybrid Director of Client Operations

Verisma • Arlington, TX

2d • Hybrid

About The Position

The Director of Client Operations is responsible for achieving total client satisfaction in the delivery of services, primarily by leading client teams for dedicated accounts. The role builds and maintains strong relationships through effective collaboration and communication with key clients, internal leadership, and other business units. The ideal candidate is a self-directed, creative, adaptable problem solver with strong communication and leadership skills who can thrive in a fast-paced, dynamic environment.

The Director manages multiple client accounts within an assigned territory, monitors account performance and metrics, addresses client concerns, and uses business and productivity metrics to guide account management and staffing decisions. The position also supports business development, service and product guidance, operational reviews of sales proformas and contracts, staff recruitment and performance, and resolution of service issues. The role ensures work processes comply with company policies and applicable regulations, including HIPAA and state and federal operations and labor regulations. Travel of at least 75% is required.

Requirements

• Bachelor’s degree in Business or Medical Management.
• At least 4 years of management experience in a healthcare setting.
• ROI experience required.
• Valid driver’s license and a history of safe driving.
• Demonstrated leadership and decision-making skills.
• Ability to communicate effectively with clients, staff members, and management.
• Ability to manage others, including tracking and monitoring productivity, providing timely employee feedback, and driving desired results.
• Strong listening and problem-solving skills.
• Ability to maintain confidentiality.
• Self-motivated and results-oriented, with the ability to work with minimal supervision.
• Strong computer skills.
• Self-starter with the ability to learn new things quickly.
• Ability to multitask and work in a fast-paced, dynamic environment.
• Ability to travel at least 75% of the time.
• Ability to live and promote Verisma Core Values.

Nice To Haves

• RHIT certification.

Responsibilities

• Implement and manage multiple client accounts within an assigned territory.
• Manage client needs through regular correspondence, site visits, and telephone check-ins.
• Maintain and monitor account metrics to assess performance.
• Respond to client concerns in a timely and professional manner.
• Understand and use financial and labor metrics to manage accounts and adjust staffing needs.
• Develop new business opportunities with existing customers.
• Partner with the sales team to pursue and close new business.
• Provide clients with support and guidance about new products and services.
• Help develop and review sales proformas and contracts and evaluate them for operational implementation.
• Recruit, hire, and train new team members.
• Evaluate staff performance.
• Troubleshoot service issues and partner with IT to resolve escalated matters.
• Carry out responsibilities in accordance with company policies and procedures.
• Monitor work processes for compliance with applicable regulations, including HIPAA and state and federal operations and labor regulations.
• Perform other duties as assigned to ensure effective department and company operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director