Hybrid Director of Client Operations
About The Position
The Director of Client Operations works to achieve total client satisfaction in the delivery of services, primarily by leading client teams for dedicated accounts. The role builds and maintains strong relationships through collaborative, effective communication with key clients, internal leadership, and other business units. The successful candidate is self-directed, creative, adaptable, and able to solve problems in a fast-paced, dynamic environment. The Director manages multiple client accounts within an assigned territory, monitors account performance and financial metrics, addresses client concerns, and adjusts staffing as needed. The role also supports business development, sales proposals and contracts, recruitment and staff performance, and operational issue resolution. The Director ensures work processes follow Company policies and applicable regulations, including HIPAA and state and federal requirements related to operations and labor.
Requirements
- Bachelor’s degree in Business or Medical Management.
- At least 4 years of management experience in a healthcare setting.
- ROI experience.
- Valid driver’s license and a history of safe driving.
- Demonstrated leadership and decision-making skills.
- Ability to communicate effectively with clients, staff members, and management.
- Ability to manage others effectively, including tracking and monitoring productivity, providing timely feedback, and driving desired results.
- Strong listening and problem-solving skills.
- Ability to maintain confidentiality.
- Self-motivated and results-oriented, with the ability to work with minimal supervision.
- Strong computer skills.
- Self-starter with the ability to quickly learn new things.
- Ability to multitask and work in a fast-paced, dynamic environment.
- Ability to travel at least 75% of the time.
- Ability to live and promote Verisma Core Values.
Nice To Haves
- RHIT certification.
Responsibilities
- Implement and manage multiple client accounts within an assigned territory.
- Maintain regular client correspondence through site visits and telephone check-ins.
- Monitor account metrics to assess performance.
- Respond to client concerns in a timely and professional manner.
- Understand financial metrics that drive the Company’s business, including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards.
- Use metrics to manage client accounts and adjust staffing needs.
- Develop new business opportunities with existing customers.
- Partner with the sales team to pursue and close new business.
- Provide client support and guidance regarding new product and service offerings.
- Help develop and review sales proformas and contracts and evaluate them for operational implementation.
- Recruit, hire, and train new team members.
- Evaluate staff performance.
- Troubleshoot service issues and partner with IT to resolve escalated matters.
- Carry out responsibilities in accordance with Company policies and procedures.
- Monitor work processes to ensure compliance with applicable regulations, including HIPAA and state and federal regulations related to operations and labor.
- Perform other duties as assigned to ensure effective operation of the department and Company.
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What This Job Offers
Job Type
Full-time
Career Level
Director
