Hybrid Director of Client Operations
About The Position
The Director of Client Operations works to achieve total client satisfaction, primarily by leading client teams for dedicated accounts. The role establishes and maintains strong relationships through collaborative and effective communication with key clients, internal leadership, and other business units. The position manages multiple client accounts in an assigned territory, monitors performance and financial metrics, addresses client concerns, supports business development, and oversees team hiring, training, and performance. The ideal candidate is self-directed, creative, adaptable, and an effective communicator and leader who thrives in a fast-paced, dynamic environment.
Requirements
- Bachelor’s degree in Business or Medical Management.
- At least 4 years of management experience in a healthcare setting.
- ROI experience.
- Valid driver’s license and a history of safe driving.
- Demonstrated leadership and decision-making skills.
- Ability to communicate effectively with clients, staff members, and management.
- Ability to manage others effectively, including tracking and monitoring productivity, providing timely feedback to employees, and driving desired results.
- Strong listening and problem-solving skills.
- Ability to maintain confidentiality.
- Self-motivated and results-oriented, with the ability to work with minimal supervision.
- Strong computer skills.
- Ability to learn new things quickly.
- Ability to multitask and work in a fast-paced, dynamic environment.
- Ability to travel at least 75% of the time.
- Ability to live and promote Verisma Core Values.
Nice To Haves
- RHIT certification.
Responsibilities
- Implement and manage multiple client accounts within an assigned territory.
- Manage client needs through regular correspondence, site visits, and telephone check-ins.
- Maintain and monitor account metrics to assess performance.
- Respond to client concerns in a timely and professional manner.
- Understand financial metrics that drive the company’s business, including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards.
- Use metrics to manage client accounts and adjust staffing needs.
- Develop new business opportunities with existing customers.
- Partner with the sales team to pursue and close new business.
- Provide client support and guidance related to new product and service offerings.
- Help develop and review sales proformas and contracts, evaluating them for operational implementation.
- Recruit, hire, and train new team members.
- Evaluate staff performance.
- Troubleshoot service issues and partner with IT to resolve escalated matters.
- Carry out responsibilities in accordance with company policies and procedures.
- Monitor work processes for compliance with applicable regulations, including HIPAA and state and federal regulations related to operations and labor.
- Perform other duties as assigned to ensure effective operation of the department and company.
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What This Job Offers
Job Type
Full-time
Career Level
Director
