Director, Client Operations
About The Position
The Director, Client Operations provides strategic and operational leadership for the Client Operations function, overseeing client reporting, reconciliation, payment support, and other operational services. The role partners closely with the SVP, Business Operations to set priorities, drive operational excellence, and develop scalable solutions for evolving business needs. Working across Client Strategy, Investment, Operations, Client Finance, and agency leadership, the Director fosters cross-functional alignment, strengthens governance, and leads initiatives to improve efficiency, accuracy, collaboration, and service delivery. The role is also responsible for building a high-performing organization that consistently delivers operational results and continuously enhances its processes.
Responsibilities
- Partner with the SVP, Business Operations to define and execute the strategic priorities of the Client Operations function.
- Lead and develop the Client Operations team, establishing clear priorities, goals, and performance expectations.
- Oversee client savings reporting, reconciliation activities, payment support, and other operational services.
- Build partnerships with Client Strategy, Investment, Operations, Client Finance, and agency leadership to improve collaboration and execution.
- Identify operational risks, resolve complex issues, and drive alignment across multiple stakeholders.
- Develop and implement scalable processes, governance frameworks, and performance metrics to improve operational effectiveness.
- Lead continuous improvement initiatives, including process optimization, automation, and standardization.
- Monitor workload, resource capacity, and business priorities to ensure timely and accurate delivery of operational commitments.
- Provide leadership on strategic initiatives and organizational change that enhance the Client Operations function.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
