Client Director

Diaceutics•Parsippany-Troy Hills, NJ

About The Position

As a Client Director at Diaceutics PLC, you will establish and nurture key client relationships to drive business growth and support the successful implementation of precision medicine diagnostic and commercialization strategies. You will work with cross-functional teams to understand client needs, provide tailored solutions, and execute projects that contribute to improved patient outcomes and the advancement of precision medicine. The role focuses on expanding existing accounts, winning new clients, building trusted partnerships, and growing recurring revenue.

Requirements

Proven sales experience in oncology, clinical diagnostics, and precision medicine, selling data and/or consulting services.
Experience selling complex, high-value services, data analytics, and strategic planning products to commercial teams at biopharmaceutical organizations.
Ability to work in an organized and detail-oriented manner and influence across brand, medical, and diagnostics functions without formal authority.
Familiarity with using AI tools across the sales process, including account research, prospecting, meeting preparation, coaching, and follow-up; ability to use sound judgment and protect confidential information.
Strong interpersonal skills and ability to build relationships and networks with professionals at all organizational levels.
Proven B2B selling experience in pharma and/or biotech and experience delivering customer delight.
Strong active listening skills, confidence, and professionalism in client interactions.
Experience navigating complex, multi-stakeholder pharma buying groups.
Ability to prospect and qualify leads, expand stakeholder networks within existing accounts, engage new customers, and progress engagements to successful sales.
Strategic thinking and ability to identify growth opportunities and potential challenges.
Ability to lead customer engagements and presentations, uncover needs, position solutions, influence decision-makers, and negotiate.
Ability to plan, execute, and manage accounts to drive future business opportunities.
Experience building and executing account plans.
Strong pipeline management experience, including CRM hygiene.
Collaborative team-player attitude, working effectively with product, marketing, and customer success teams.

Responsibilities

Achieve quarterly and annual sales targets, including ARR, ACV, and net revenue retention, by maintaining and expanding relationships in targeted key accounts.
Serve as the primary contact for stakeholders in key accounts and new client accounts, understanding their goals, challenges, and needs.
Engage regularly with clients to provide updates, gather feedback, and identify opportunities for collaboration.
Create executive-level alignment that leads to repeat and expanded engagements.
Collaborate with internal teams to develop and execute multi-year account plans aligned with client objectives and Diaceutics' offerings.
Identify and mitigate churn risks and identify upselling opportunities for each subscription.
Identify growth opportunities within key accounts and develop strategies to maximize revenue, ARR, and market share.
Acquire new clients by identifying and qualifying target biotech accounts, engaging decision-makers, and converting opportunities into partnerships and recurring revenue.
Use data-driven insights to inform decisions and execute account plans.
Draft, present, and review business proposals and statements of work with clients.
Work with Solution Consultant, Client Success, Client Services, and Marketing teams to deliver client solutions.
Stay informed about industry trends, regulatory changes, and advancements in precision medicine.
Communicate with clients by providing updates and reports and responding promptly to inquiries.
Represent Diaceutics' capabilities at internal and external meetings, conferences, and workshops.