Assistant Operations Support Manager

Horizon Health Services • Buffalo, NY

12h • $62,358 - $64,000 • Onsite

About The Position

The Assistant Operations Support Manager supports operations at Horizon’s Detox and Inpatient facility in Buffalo, New York. The role creates and maintains Treatment Assistant schedules, arranges coverage, reviews timecards, and approves biweekly payroll for more than 30 employees. It also supports recruitment, onboarding, staff training, and evaluation of employee performance and training effectiveness. The position may cover Treatment Assistant or Administrative Assistant shifts when other coverage cannot be found.

The role works Sunday through Thursday, with two evening shifts and on-call responsibilities. Evening and weekend shift coverage may also be required. The position is based at the facility at 291 Elm St, Buffalo, NY, and involves in-person work.

Requirements

• Bachelor’s degree in a human-services-related field, such as Psychology, Social Work, or Social Science; alternatively, a high school diploma with 2 to 5 years of experience in scheduling, training, or working in addiction or residential facilities.
• Clean, valid New York State driver’s license and three years of driving experience as a licensed driver.
• Broad knowledge of training program design and delivery methods.
• Flexibility to meet changing training needs.

Responsibilities

• Create weekly Treatment Assistant schedules one month in advance, within budgeted total-hour parameters and covering a 24/7 schedule.
• Obtain coverage for shifts when employees call off.
• Approve schedules, cross-reference them with timecards, and approve biweekly payroll for more than 30 Treatment Assistants.
• Assist the Operations Support Manager with phone screens, interviews, and hiring candidates.
• Process new-hire paperwork and coordinate hiring procedures with the Employee Services Department.
• Deliver training to new and incumbent Treatment Assistants on policies, procedures, and processes for working with addiction clients at a rehabilitation facility.
• Select and/or deliver appropriate training methods based on adult learning styles, including individual, group, self-study, and eLearning methods.
• Provide follow-up support and triage training for staff during the 6–12-month onboarding process.
• Measure, evaluate, and track employees’ progress in performing their job responsibilities.
• Provide the manager with feedback on individual employees’ progress in training.
• Identify training opportunities and suggest methods to improve employee or team performance.
• Provide managers with input on training policies and programs, and determine training needs based on identified needs, department processes, business systems, or changes in products or services.
• Maintain supplemental training materials and manuals to ensure they are accurate and current.
• Assist with creating, implementing, and analyzing qualitative and quantitative training-needs assessments and training-effectiveness evaluations.
• Complete special projects requested by the Operations Support Manager, such as creating and presenting supplemental training or workshops.
• Cover Treatment Assistant or Administrative Assistant shifts when needed if other coverage cannot be found.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; the posting states that after one year, team members will have been able to pay off an extra $600.
• Paid time off.
• Paid holidays.
• Training and professional development opportunities.
• Team-building and community activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager