Assistant Operations Support Manager

Horizon Career • Buffalo, NY

1d • Onsite

About The Position

The Assistant Operations Support Manager supports operations at Horizon’s Detox and Inpatient facility in Buffalo, New York. The role creates and maintains Treatment Assistant schedules, arranges coverage for call-offs, reviews schedules against time cards, and approves biweekly payroll for more than 30 Treatment Assistants. It also assists with candidate screening, interviews, hiring procedures, and new-hire paperwork in coordination with Employee Services.

The position delivers and supports training for new and incumbent Treatment Assistants on the policies, procedures, and processes needed to work with addiction clients in a residential rehabilitation facility. It selects appropriate instructional methods, supports staff during a 6–12 month onboarding period, tracks and evaluates employee progress, provides performance feedback to managers, identifies training needs and improvement opportunities, and maintains current training materials. The role also contributes to training assessments and effectiveness evaluations, assists with special projects, and may cover Treatment Assistant or Administrative Assistant shifts when needed.

The position is based onsite at 291 Elm Street, Buffalo, NY. The schedule is Sunday through Thursday, including two evening shifts, with on-call responsibilities. Evening and weekend coverage of Treatment Assistant shifts may also be required. The stated pay range is $62,358–$64,000, with starting pay potentially affected by experience and education and compensation reviewed annually.

Requirements

• Bachelor’s degree in a human-services-related field, such as psychology, social work, or social science; alternatively, a high school diploma with 2 to 5 years of experience in scheduling, training, or working in addiction or residential facilities.
• Clean, valid New York State driver’s license and three years of driving experience as a licensed driver.
• Broad knowledge of training-program design and delivery methods.
• Flexibility to meet changing training needs.
• Ability to work Sunday through Thursday, including two evening shifts, and fulfill on-call responsibilities.
• Flexibility to cover Treatment Assistant shifts on evenings and weekends when needed.

Responsibilities

• Create weekly Treatment Assistant schedules within budgeted total-hour parameters, one month in advance, covering a 24/7 schedule.
• Arrange coverage for shifts affected by call-offs.
• Approve and cross-reference schedules against time cards and approve biweekly payroll for more than 30 Treatment Assistants.
• Assist the Operations Support Manager with phone screens, interviews, and hiring candidates.
• Process new-hire paperwork and coordinate hiring procedures with Employee Services.
• Deliver training to new and incumbent Treatment Assistants on policies, procedures, and processes for working with addiction clients in a residential rehabilitation facility.
• Select and deliver appropriate training methods, including individual, group, self-study, and eLearning instruction.
• Provide follow-up assistance and training triage during staff onboarding, which lasts 6–12 months.
• Measure, evaluate, and track employees’ progress in performing their job responsibilities.
• Provide managers with feedback on individual employees’ progress in training.
• Identify training opportunities and suggest ways to improve employee and team performance.
• Provide input to managers on training policies and programs and determine training needs based on identified needs, department processes, business systems, or changes in products or services.
• Maintain supplemental training materials and manuals to ensure they are accurate and current.
• Assist with creating, implementing, and analyzing qualitative and quantitative training-needs assessments and training-effectiveness evaluations.
• Work on special projects as requested by the Operations Support Manager, such as creating and presenting supplemental training or workshops.
• Cover Treatment Assistant or Administrative Assistant shifts when needed if coverage cannot be found.

Benefits

• 401(k) and profit-sharing programs.
• Monthly student loan assistance; the posting states that after one year, a team member will have been able to pay off an extra $600.
• Paid time off and paid holidays.
• Training and professional development opportunities.
• Team-based, supportive workplace culture and team-building activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level