Assistant Operations Manager (Healthcare Administration) Concierge Primary Care
About The Position
Private Medical is hiring an Assistant Operations Manager to support day-to-day operations at its San Francisco office, currently in the Laurel Heights area and moving to the Presidio area in February 2027. The role offers hands-on experience in healthcare operations, with guidance and mentorship from the Senior Operations Manager. It supports a high-service, primarily onsite office environment and does not include formal people-management responsibilities or direct reports. The Assistant Operations Manager serves as a dependable point of contact for routine operational needs, helps coordinate office logistics and facilities, supports the Operations Manager, and assists with staffing, PTO, and timekeeping review. The role partners with clinical and administrative teams to coordinate communication, track action items, and keep workflows consistent. It does not involve clinical judgment or independent authority over PTO approvals, attendance or performance decisions, discipline, employee relations determinations, or staffing decisions. Sensitive, complex, safety-related, compliance-related, patient-care, employee-relations, significant attendance, and material financial issues should be escalated to the appropriate leaders. The position is full-time, nonexempt, and scheduled Monday through Friday for 40 hours per week, excluding lunch, during traditional business hours. Compensation is $41.63–$45.09 per hour, based on experience, approximately $86,590–$93,787 annually.
Requirements
- At least three years of experience in office operations, healthcare practice operations, hospitality, administrative coordination, or a related environment.
- Strong organizational skills and reliable follow-through across multiple competing priorities.
- Ability to triage issues, distinguish urgency from importance, and escalate appropriately.
- Clear, professional verbal and written communication.
- Sound judgment, discretion, and comfort handling sensitive operational information.
- Ability to work effectively in a primarily onsite, high-service environment.
- Comfort learning and using scheduling, timekeeping, communication, and office-management systems.
- High school diploma or GED.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Serve as a visible, reliable point of contact for routine operational questions and office needs.
- Triage issues, identify the appropriate owner, and drive follow-through to resolution.
- Identify recurring operational problems and provide clear recommendations to the Operations Manager.
- Help maintain a calm, organized, professional office environment and conduct routine on-floor checks for workflow, service, supply, or facility issues.
- Coordinate office supplies, ordering, inventory, parking passes, equipment needs, and routine facilities requests.
- Coordinate vendors and follow up on open facilities or service issues.
- Support office events, team meetings, lunch-and-learns, onboarding logistics, and other site activities.
- Maintain practical systems, calendars, trackers, and documentation that support consistent office operations.
- Provide administrative and operational support to the Operations Manager, including preparing information, status updates, and issue summaries.
- Serve as the backup operational point of contact when the Operations Manager is unavailable and support continuity during transitions, absences, and periods of increased demand.
- Escalate sensitive, complex, or high-impact issues promptly and with appropriate context.
- Review schedules, PTO requests, and timekeeping information for missing information, inconsistencies, or red flags; prepare exceptions and questions for the Operations Manager.
- Help maintain accurate coverage information, escalate staffing risks early, and support communication when coverage changes are made.
- Coordinate with HR and Operations when issues require formal guidance or intervention.
- Partner with the Operations Manager, Regional Nurse Manager, physicians, clinical staff, PCAs, HR, Finance, IT, and Central Operations.
- Communicate operational updates, clarify ownership and next steps, and close the loop on action items.
- Reinforce consistent office workflows without making clinical judgments or clinical decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
