Operations Administration Manager

Waste Resource Management • Orlando, FL

16h • $65,000 - $75,000 • Onsite

About The Position

The Office Manager coordinates administrative and office functions in support of the Florida market. Based within the Southwaste operation in Orlando, Florida, the position serves as a key administrative resource for the General Manager, Operations Administrator, and Florida operations team. The role supports operational reporting, customer and service documentation, billing and invoicing, purchasing, employee administration, compliance documentation, and general office activities. It works with Operations, Finance, Accounting, Human Resources, Customer Service, and other support functions to promote consistent and efficient administrative processes across the Florida market.

The successful candidate is expected to be organized, detail-oriented, service-focused, and able to balance the needs of the Orlando operation with administrative support for the broader Florida market. The Office Manager directly supervises the Orlando-based Operations Administrator and may provide functional coordination to other administrative resources supporting Florida. The role periodically travels between Florida locations as business needs require.

Requirements

• Associate's or bachelor's degree in business administration, management, accounting, human resources, or a related field preferred; equivalent relevant experience may be considered.
• Three to five years of progressively responsible office management, operations administration, or related business experience preferred.
• Previous people leadership or supervisory experience strongly preferred.
• Ability to lead, coach, develop, and hold employees accountable for performance and results.
• Ability to establish priorities, delegate responsibilities, manage workload, and ensure timely completion of work.
• Strong interpersonal skills and ability to build effective working relationships and address employee issues professionally.
• Strong proficiency with Microsoft Excel, Word, Outlook, Teams, and other Microsoft Office applications.
• Strong organizational and time-management skills, attention to detail, and commitment to accurate and timely work.
• Excellent written and verbal communication skills and strong customer service orientation.
• Ability to independently identify and resolve routine administrative and operational issues, exercise sound judgment, and escalate issues appropriately.
• Ability to appropriately handle confidential employee, customer, and business information.
• Ability to adapt to changing priorities in a fast-paced operational environment.
• Ability to periodically travel within the Florida market based on business needs.

Nice To Haves

• Experience using artificial intelligence and automation tools to improve administrative processes, increase productivity, streamline workflows, analyze information, and reduce manual or repetitive work.
• Experience supporting multiple locations or market-based operations.
• Experience in environmental services, waste, wastewater, transportation, logistics, industrial services, or a similar operational environment.
• Experience supporting billing, invoicing, accounts payable, purchasing, payroll, timekeeping, or related administrative processes.
• Experience with ERP, accounting, HRIS/payroll, CRM, dispatch, or similar operational business systems.
• Google Analytics certification.
• HubSpot Marketing certification.
• Salesforce or other CRM/marketing automation certification.
• Digital marketing, content marketing, SEO, or related professional certifications.

Responsibilities

• Manage day-to-day administrative and office functions for the Southwaste Orlando operation while providing administrative support across the Florida market.
• Provide administrative support to the General Manager, Operations Administrator, and Florida operations leadership.
• Maintain accurate operational reports, spreadsheets, service records, customer documentation, and other required records.
• Support billing and invoicing by reviewing service documentation for accuracy, completeness, and timely submission.
• Assist with customer accounts, service documentation, inquiries, and administrative requests.
• Process and maintain purchase orders, vendor invoices, receipts, supply orders, and other purchasing documentation.
• Coordinate with Finance and Accounting to research and resolve billing, invoicing, accounts payable, and documentation discrepancies.
• Support new-hire onboarding, employee documentation, timekeeping, payroll administration, and routine HR processes in coordination with Human Resources.
• Maintain confidential employee, customer, operational, and business records.
• Assist with safety, compliance, training, licensing, and audit-related records and documentation.
• Maintain and coordinate office supplies, uniforms, PPE, forms, signage, and other materials needed by Florida operations.
• Support consistent administrative processes and recordkeeping practices across Florida locations.
• Coordinate meetings, employee events, visitors, vendors, and other location activities as needed.
• Communicate with customers, employees, drivers, vendors, operations personnel, and corporate support departments.
• Identify and implement opportunities to improve administrative efficiency, accuracy, communication, and workflow.
• Provide administrative support for special projects, acquisitions, operational changes, and other business initiatives within the Florida market.
• Travel between Florida locations periodically as business needs require.
• Perform other duties as assigned.
• Set performance expectations and work priorities for the Operations Administrator and other coordinated administrative resources.
• Assign and monitor work; provide coaching, training, and ongoing feedback; and support employee development and cross-training.
• Conduct performance discussions and contribute to formal performance evaluations.
• Address performance or conduct concerns in partnership with management and Human Resources.
• Promote communication, teamwork, accountability, and customer service, and ensure administrative coverage and continuity of critical processes.

Benefits

• Choice of one of three medical plans, dental coverage, and vision coverage.
• 401(k) with 5% company match.
• Training programs and advancement opportunities in wastewater operations and environmental services.
• Generous PTO policy accruing from day one, floating holidays, and company-paid holidays.
• Company-paid life and disability insurance.
• Employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree