Operations Manager

Gold's Gym South Texas•Harlingen, TX

About The Position

The Assistant Operations Manager is responsible for managing all facets of a gym, including hiring, training, and developing team members and overseeing gym operations. The role delivers excellent customer service to members while modeling the organization’s values and culture. The position oversees member and team-member experiences, gym staffing and performance, operational initiatives, facility condition, inventory and assets, payroll processes, and the gym’s social media and digital presence. It also requires understanding business performance and the competitive landscape around the gym.

Requirements

Strong customer service orientation with proven results.
Understanding of performance metrics, including P&L, revenue, budgeting, inventory, payroll, cost controls, and facilities maintenance.
Excellent verbal and written communication skills.
Open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.

Nice To Haves

Fitness industry experience is preferred but not required.
Promotionally oriented.

Responsibilities

Deliver and oversee an excellent member experience, setting an example for customer service and assisting members on the gym floor.
Make effective decisions about customer service issues and manage member feedback.
Hire, train, schedule, develop, and evaluate gym-level staff.
Train front desk and frontline team members on standard operating processes for member acquisition and onboarding.
Review team-member bi-weekly payroll, ensure missed punches are corrected, and submit payroll sign-off by the deadline.
Facilitate and monitor company-wide initiatives.
Maintain a clean, operationally sound facility; help organize weights and inspect equipment to ensure it is working properly.
Manage gym operations, including gym-controllable inventory and assets.
Promote and stay aware of the gym’s social media and digital presence.
Understand and manage budgeting, inventory, payroll, labor, and facility maintenance.
Stay informed about the gym’s competitive landscape and surrounding community.
Monitor job postings and ensure interviews are conducted consistently to prevent open positions in operations or fitness.
Direct sales through company-required outreach programs.