Assistant Office Manager

Wilson Bank & Trust•Murfreesboro, TN

18d•Onsite

About The Position

The Assistant Office Manager works closely with the Office Manager on the overall operations and management of a bank office. The position develops team members to deliver an exceptional customer experience while complying with regulations, policies, and procedures. It assists in meeting internal office-volume, sales and service, and internal-audit objectives, and uses sales and service strategies to retain existing relationships and grow new ones. The Assistant Office Manager reports to the Office Manager and provides service and support to team members and customers while demonstrating company values and supporting the mission. The role may perform Customer Service Representative and Personal Banker duties according to staffing and customer demand, and assumes responsibility for the office when the Office Manager is absent. It also involves coaching and developing deposit team members, resolving complex customer matters, supporting deposit operations and compliance, and participating in client follow-up, business development, and community activities. The position is based in Murfreesboro, Tennessee, and requires rotating Saturday work and extended hours as needed.

Requirements

High school diploma or GED.
One year of retail banking experience.
Proficiency in Microsoft Office Suite and other standard software applications.
Ability to serve a heavy customer workflow courteously and professionally.
Ability to build relationships with customers and internal teammates.
Basic organization and time-management skills.
Ability to develop and maintain knowledge of bank products, services, policies, procedures, and systems.
Maintain a professional demeanor.
Ability to manage multiple projects while completing daily tasks.
Effective verbal and written communication skills.
Excellent interpersonal skills.
Critical-thinking and problem-solving skills.
High standards of integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently with strong organization and follow-through.
Flexible and efficient time management, with the ability to prioritize workload.
Ability and willingness to work with purpose and urgency.
Self-motivated, positive, and enthusiastic approach.
Self-starter with a strong desire to exceed expectations and support a team.
Maintain confidentiality and discretion.
Ability to collaborate effectively with others to achieve business objectives.
Ability to work rotating Saturdays.
Participation in community events and the school banking program, public speaking, and extended hours as needed are required.
Willingness to grow and be challenged.

Nice To Haves

One year of management or supervisory experience is preferred.

Responsibilities

Work with the Office Manager on the overall operations and management of the bank office.
Assume responsibility for the bank office when the Office Manager is absent.
Maintain deposit operations and ensure compliance with regulations, policies, and procedures.
Serve as a point of contact for team members on deposit products, deposit software, regulations, policies, and procedures for consumer and business deposit accounts.
Perform Customer Service Representative and Personal Banker duties based on staffing and customer demand.
Help customers use online banking and mobile applications through electronic delivery channels.
Assist in attaining office-volume, sales and service, and internal-audit performance objectives.
Create and lead office sales and service efforts to meet performance goals, and coach and counsel team members on sales efforts.
Develop team members to deliver an exceptional customer experience while complying with regulations, policies, and procedures.
Conduct performance appraisals for deposit team members and provide feedback and coaching as needed.
Facilitate resolution of deposit exceptions, including red-flag exceptions, for the bank office.
Assist team members with complex or escalated customer issues and concerns.
Use sales and service strategies to retain existing relationships and grow new relationships, including participating in follow-up strategies.
Collaborate with the Office Manager on retention and business-development calls to existing and potential clients.
Maintain professional and technical knowledge through educational workshops, professional publications, personal networks, and professional associations.
Comply with applicable federal banking regulations and laws, including consumer-protection requirements and the Bank Secrecy Act/Anti-Money Laundering Program.
Attend training as requested.
Participate in outside community activities as required, including community events and the school banking program.
Perform other duties as assigned.
Work rotating Saturdays and extended hours as needed; participate in public speaking.