Assistant Office Manager

Clarkson Eyecare•Suwanee, GA

About The Position

The Assistant Office Manager is a highly engaged leader with strong business acumen who focuses on developing a patient-focused, goal-oriented team. The role supports the Office Manager with day-to-day office operations, team guidance, and patient experience. The position requires a high school diploma or GED, customer- or patient-facing experience, and proficiency with Microsoft Office applications. Medical office experience and leadership experience are preferred.

Requirements

At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable result on a background check as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the physical requirements of the role, including frequent walking and lifting, carrying, pushing, or pulling items up to 25 pounds; strong fine motor skills and full use of hands; and visual and auditory acuity.

Nice To Haves

Previous medical office experience.
Previous leadership experience.
ABO and NCLE certifications.

Responsibilities

Effectively execute the Total Patient Experience (TPE).
Develop and maintain a good working relationship with the doctor or doctors associated with the office location.
Enforce corporate policies and procedures.
Motivate team members by maintaining a positive approach and communicating changes or news supportively and constructively.
Assist with day-to-day office operations, including monitoring and supporting office flow, supply inventory, and team member training.
Guide the office team toward success through focused support and coaching as directed by the Office Manager.
Handle team member and patient questions when the Office Manager is absent.