Assistant Office Manager - CDAOM

Coast Dental•Orlando, FL

12d

About The Position

The Assistant Office Manager supports the dental office front desk and other team members by providing patients with excellent customer service and communication. The role works collaboratively with the Office Manager to keep office operations and patient services running smoothly. It includes front-office scheduling, insurance verification, patient payment and treatment-plan support, paperwork, end-of-day processing, and coordinating communication between front- and back-office teams. In the Office Manager’s absence, the Assistant Office Manager maintains petty cash and makes the daily bank deposit in accordance with applicable policies. The position also supports workplace safety compliance and participates in huddles, chart reviews, office meetings, and assigned checklist duties. The work is performed in highly visible areas designed to make a good impression. Workstations are generally clean, well-lighted, and relatively quiet, and the work is sedentary in nature.

Requirements

Associate’s degree in business or equivalent, and two years of work experience.
Working knowledge of front- and back-office medical operations.
Basic clerical and administrative skills.
Effective communication skills and professional, courteous telephone etiquette.
Working knowledge of Internet Explorer, Word, and Excel.
Effective time-management skills and ability to manage multiple tasks and priorities.

Nice To Haves

Basic knowledge of insurance and dental terminology.
Experience with dental software such as EagleSoft.
Prior management experience.

Responsibilities

Work collaboratively with the Office Manager to provide patients with prompt, quality customer service.
Follow all Accounts Receivables policies and offer patients alternate payment options, such as third-party financing.
Use effective customer-service telephone skills.
Build a productive office schedule and ensure patients are re-appointed before leaving.
Explain treatment plans to patients when necessary.
In the Office Manager’s absence, maintain petty cash and make the daily bank deposit accurately and on time, following the Bank Deposit and Petty Cash policy.
Communicate effectively between the front and back offices, including sharing newsletters, correspondence, and appropriate data.
Respond to patients and patient complaints using the online inquiry system.
Ensure paperwork is timely and accurate.
Support safety requirements by accurately and promptly reporting workers’ compensation incidents, using protective equipment, and following OSHA and Bloodborne pathogen requirements.
Complete insurance verifications two business days before patient visits, determine coverage and benefit limits, and link insurance appropriately in EagleSoft.
Complete the walkout process for each patient by reviewing charts, verifying written information and documented procedures, and matching them to the Doctor’s routing slip.
Complete the End of Day process, including submitting insurance claims and pre-determinations as directed by the Office Manager.
Participate in morning huddles, chart reviews, and routine office meetings.
Participate in assigned office checklist duties.
Perform other duties and responsibilities as assigned.