Assistant Office Manager

Eye Care Partners•Winston-Salem, NC

11d

About The Position

The Assistant Office Manager is an engaged leader with strong business acumen who helps develop a patient-focused, goal-oriented team. The role supports the Office Manager in daily office operations, team coaching, patient experience, and effective coordination with the doctors associated with the practice.

Requirements

At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED required.
Favorable result on a background check as required by state.
Must provide proof of identity and the right to work in the United States.
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Able to perform the physical requirements of the role, including frequent walking, sitting, and standing; regular bending, stooping, and reaching; lifting, carrying, pushing, and pulling items up to 25 pounds; and constant use of hands and technology.

Nice To Haves

Previous medical office experience preferred.
Previous leadership experience strongly preferred.
ABO and NCLE certifications preferred.

Responsibilities

Effectively execute the Total Patient Experience (TPE).
Develop and maintain a good working relationship with the doctor or doctors associated with the office location.
Enforce corporate policies and procedures.
Motivate team members by maintaining a positive approach and communicating changes or news supportively and constructively.
Assist with day-to-day office operations, including monitoring office flow, managing supply inventory, supporting team-member training, and performing other duties as assigned or needed.
Support and coach the office team, as directed by the Office Manager, to help the office succeed.
Handle team-member and patient questions when the Office Manager is absent.