Full-Time Assistant Manager

Cinemark•Rocklin, CA

1d•$20 - $23

About The Position

Cinemark Assistant Managers assist in the overall operation of the theatre, ensuring that policies and procedures are followed and operational standards are achieved. They are cross-trained in all departments so they can support operations where needed and provide inspirational training to employees. The role may lead to Senior Assistant Manager and then Theatre Manager or General Manager after completion of the Management Accreditation Program and at least six months of work. The position involves working across theatre departments and job functions, supporting the General Manager, training and coaching team members, maintaining guest service and safety standards, and helping identify facility or equipment repair needs. Assistant Managers are expected to maintain consistent attendance, a friendly and energetic attitude, and a high work ethic. The role requires flexible availability, including evenings, weekends, and holidays, and includes frequent standing, walking, bending, kneeling, reaching, and lifting up to 50 pounds. Noise may be moderate to high at times.

Requirements

Must be at least 18 years of age.
Complete the three basic Cinemark Management Accreditation Program courses: Management Foundations, Annual Certifications, and MAP Core.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Complete Safe Alcohol Service training if working with alcohol.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent Guest service.
Demonstrate accurate cash-handling and basic math skills.
Communicate verbally and in writing with people of all ages, genders, and personalities, and effectively and regularly converse in and comprehend English.
Work both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Demonstrate excellent time-management and organizational skills and attention to detail.
Train and lead others.
Resolve conflict.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.

Nice To Haves

High school diploma or G.E.D. is preferred.

Responsibilities

Follow the direction of the General Manager and support the General Manager’s decisions when communicating with staff.
Work in all departments and perform all theatre job functions.
Train and coach Team Members in their specific job functions.
Assist with preparing administrative and special reports for the General Manager.
Observe and participate in inspections of the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Ensure theatre Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide superior customer service.
Learn, follow, and fairly and consistently enforce policies and procedures established in Cinemark’s Guidelines.
Report Employee relations issues to the General Manager, or, in the GM’s absence, to www.convercent.com; follow the Employee Relations Reporting Protocol.
Meet management expectations for work ethic and conduct.
Consistently identify and sanitize high-contact areas used by employees and guests.
Properly use Personal Protective Equipment while completing position-specific tasks.
Adapt to the frequency and scope of required cleaning tasks.
Address safety or security issues, such as trip hazards, lighting, or suspicious persons.
Perform other work-related duties as assigned.