Assistant Manager

Tumi • Columbus, OH

3d • $22 - $26

About The Position

The Assistant Manager is part of TUMI’s Retail team and helps create a client experience that reflects the brand while building strong client relationships and driving sales through outstanding service. The role supports store sales, KPI performance, team development, recruiting, compliance, scheduling, and visual merchandising. The ideal candidate demonstrates commitment to client service and an understanding of or passion for luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages an entrepreneurial spirit and offers opportunities for growth as the team increases sales and client awareness, provides world-class service, and grows the brand.

Requirements

• Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
• Value a collaborative environment and be open to feedback.
• Have strong sales and client experience, preferably in the luxury market.
• Demonstrate success meeting sales goals and achieving KPIs.
• Have flexible availability to work nights, weekends, mornings, and holidays as needed.
• Have a strong sense of integrity and the ability to lead by example.
• Have strong time-management skills.
• Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

• Sales and client experience in the luxury market.

Responsibilities

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
• Show initiative, plan and prioritize work, think strategically, and champion change effectively.
• Take pride in work, strive for excellence, take responsibility for performance, complete assigned tasks, and meet deadlines.
• Help train and develop associates through roleplay and coaching; monitor and assist the Store Manager with associate training and development.
• Complete quarterly personal development goal setting and apply new ideas and concepts to the job.
• Communicate strengths, goals, and development opportunities; use company tools to support a 360-degree coaching culture and remain open to feedback.
• Assist the Store Manager with recruiting and networking to hire high-caliber team members and maintain a bench of potential candidates.
• Communicate effectively in writing and verbally with supervisors, peers, and the team; act ethically, promote organizational goals, adapt to change, de-escalate situations, and collaborate effectively.
• Assist the Store Manager with store scheduling, timecards, and payroll.
• Maintain TUMI University Training and adhere to company policies and procedures.
• Ensure the store follows visual guidelines and directives.
• Promote excellent client service by using client books and thank-you cards and executing event strategies to deliver a consistent, superior client experience.

Benefits

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee discount
• Employee Assistance Program (EAP)
• Medical insurance with partial employer contributions
• Dental insurance with partial employer contributions
• Vision insurance
• Company-paid basic life insurance
• Accidental Death & Disability Insurance
• Supplemental life insurance
• 401(k) with company match
• Commuter benefits
• Potential eligibility for the quarterly sales bonus program, subject to performance and other factors
• Professional training and development initiatives
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed