Assistant Manager

World Market • North Canton, OH

3d

About The Position

The Assistant Manager plays a key leadership role in driving sales and profitability, fostering a customer-first selling culture, and executing daily business priorities. In partnership with the Store Manager, this role leads and develops a high-performance team while maintaining World Market’s values, brand, policies, and operational standards. Leadership responsibilities may cover Customer Experience, Freight Flow, Operations, and Merchandising; the area is determined by business needs and the candidate’s experience, skills, and career goals.

The role includes modeling customer-first selling, analyzing business trends, planning and executing daily tasks, recruiting and developing associates, validating Loss Prevention and inventory practices, and supporting a safe work environment. The Assistant Manager may perform assigned duties in the Store Manager’s absence.

Requirements

• Proven leadership experience delivering results, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, openness to feedback, and ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to effectively de-escalate store and customer situations.
• Ability to plan and prioritize according to business needs.
• Strong sense of urgency.
• Attention to detail.
• Creative problem-solving skills.
• Sound decision-making skills.
• Effective delegation skills.
• Ability to execute daily priorities efficiently.
• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand for extended periods, bend, climb ladders, and lift up to 40 lbs. as needed.
• Minimum age of 21 years.

Nice To Haves

• At least 2 years of leadership experience in a fast-paced specialty retail environment is preferred.

Responsibilities

• Model and lead a customer-first selling culture by driving engagement, customer loyalty initiatives, visual standards, and brand values.
• Analyze business trends using available reporting, identify business opportunities, and take appropriate action.
• Exemplify, maintain, and foster World Market’s culture and values.
• Plan and execute daily business tasks and duties assigned by the Store Manager, including in the Store Manager’s absence.
• Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
• Use company tools and training resources to educate associates and validate execution of key business functions.
• Validate and maintain Loss Prevention policies and procedures and inventory management initiatives.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.

Benefits

• Flexible scheduling that supports work-life balance.
• Up to 30% shopping discount for the associate and a designated shopper.
• Wellness resources.
• Anniversary and recognition programs.
• Hands-on training for career growth.
• Medical, dental, and vision insurance for eligible full-time associates.
• 401(k) savings plan for eligible full-time and part-time associates after three months of service.
• Prescription drug insurance.
• Life insurance.
• Flexible spending options.
• Commuter benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed