Assistant Manager

Valvoline Inc•Tallmadge, OH

3d•Onsite

About The Position

The Assistant Service Center Manager is the Service Center Manager’s right hand and helps build and lead a high-performing team that delivers a distinctive Valvoline Instant Oil Change service experience. The role combines hands-on vehicle maintenance and guest service with day-to-day service center operations, employee training and supervision, and consistent implementation of company policies and procedures. The Assistant Service Center Manager helps maintain a safe, clean, and well-organized service center; supports efficient staffing and inventory; and leads team development. The position is located at 163 West Ave, Tallmadge, OH 44278.

Requirements

At least 1 year of supervisory experience coaching, training, and supervising a team; preferably in retail or a service-related environment.
Customer-service mindset and demonstrated ability to build customer loyalty while following company procedures.
Experience in a fast-paced environment and a history of making sound judgments under pressure.
Experience using KPI data to monitor performance and trends and identify areas for improvement.
Schedule flexibility; weekend availability is likely.
Fluency in English, including reading, writing, and speaking.
High school diploma or equivalent.
Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
Ability to crouch, bend, twist, and work with hands above the head.
Comfort working in a non-climate-controlled environment.

Responsibilities

Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
Supervise daily service center operations while working on the floor and train new team members.
Work with the team to deliver excellent customer service, build trust, and encourage repeat business.
Develop and maintain efficient weekly employee schedules, ensure optimal coverage, manage schedule conflicts, and follow labor laws.
Assist with inventory processes, maintain appropriate product levels, and schedule orders.
Assist with safety, performance, and culture audits; maintain a clean, organized service center and support a safe and secure working environment.
Open and close the service center and follow safety and security protocols.
Lead and train the team to support employee development.

Benefits

Weekly pay of $21.25 per hour.
Hands-on training and potential to become a Service Center Manager within 12 months.
13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
No late-night hours and holidays off.
Paid time-off availability.
Back-up child and elder care.
Medical, dental, and vision coverage, prescription drug coverage, and Health Savings Account contributions.
Employee Assistance Program offering free, confidential well-being support, including personal, work, family, mental health, and legal support.
Company-provided uniforms and tools.
50% discount on Valvoline Instant Oil Change automotive services.
401(k) savings plan with a 100% match up to 5%.