Assistant Manager

Dunkin (Quality Brand Group)•Fort Worth, TX

11d

About The Position

The Assistant Manager at Quality Brand Group LLC, a Dunkin’ franchisee, is a development role intended to prepare a capable shift leader for the broader responsibilities of managing a restaurant. The Assistant Manager assists the Restaurant Manager with planning, directing, and controlling store operations, and supervises employees in areas such as inventory merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering, supports sales plans, learns the basics of profit-and-loss management, and may attend Restaurant Manager meetings. The role also develops recruiting, hiring, performance-management, and compliance knowledge. During assigned shifts, the Assistant Manager oversees the people and processes needed to deliver a friendly guest experience. They ensure products are prepared to operational and quality standards, provide leadership and coaching to Crew Members, assign positions, communicate expectations, motivate the team, and give timely feedback. The role requires attention to guest service, operational standards, food safety, cleanliness, restaurant safety, and cost control.

Requirements

Fluency in spoken and written English.
Math and writing skills.
Guest focus: anticipate and understand guest needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem-solving and decision-making ability, using analysis, experience, and judgment.
Ability to build effective teams and place people in appropriate roles while enabling teamwork and shared success.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience.

Responsibilities

Prepare for scheduled shifts by arriving on time.
Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
Assign and deploy Crew Members appropriately, communicate responsibilities and shift expectations, and provide feedback and recognition.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals, hold team members accountable, and encourage urgency in meeting guest needs and resolving problems.
Use and reinforce operational systems, tools, and procedures, correcting deficiencies when appropriate.
Monitor team performance and ensure quality, service, cleanliness, restaurant, and marketing standards are met during the shift.
Follow processes for controlling labor costs, food costs, and cash.
Ensure Crew Members follow cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues and provide Crew Member performance feedback and other restaurant opportunities to the General Manager.
Comply with restaurant, Brand, and franchisee policies and respond positively to coaching and feedback.
Learn and execute multiple tasks and remain accountable for assigned shift responsibilities.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
Prepare and serve quality food and beverages according to Brand and Quality Brand Group LLC standards and systems.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean, neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Assist the Restaurant Manager with store operations, product ordering when directed, sales plans, and learning P&L management.