Assistant Manager

Pet Supermarket•Boynton Beach, FL

About The Position

The Assistant Manager partners with the Store Manager to coach the store team and provide an excellent, consistent shopping experience for customers and their pets. The role supports communication of the company’s vision, values, and priorities, helps ensure the well-being of pets, and contributes to store success by maintaining operational standards and meeting or exceeding sales goals. The Assistant Manager follows and enforces company policies and procedures communicated by the Sunrise Store Support Office. The position supports sales and customer-service initiatives, team development, store operations, inventory management, hiring, training, and community relationships. It also monitors store performance throughout the day and responds to business needs. The role involves working on the sales floor, caring for livestock, and maintaining a safe and clean store environment.

Requirements

Minimum of 2 years in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to work a rotating schedule that includes two closing shifts per week, one full weekend (Saturday and Sunday) every period, Saturday or Sunday each week, and one full weekend off every period if coverage permits.
Valid driver’s license.
Access to a motor vehicle.
Ability to perform physical duties, including heavy lifting up to 55 pounds several times during a shift.
Ability to communicate with customers, employees, and upper management and to access, input, and retrieve information from a computer system.

Nice To Haves

College degree.

Responsibilities

Assist in driving sales, service, and customer-experience initiatives to achieve sales, KPI, and other store performance goals.
Monitor customer service and selling practices, direct work as needed, and resolve customer complaints.
Recognize team efforts and accomplishments, and maintain a professional, positive attitude.
Maintain a safe and clean store environment and ensure the cleanliness and well-being of livestock, including animal care and feeding.
Protect company assets, both tangible and intangible.
Motivate, coach, develop, and performance-manage teams to deliver the expected customer experience and selling model.
Review store communications, distribute relevant information to employees, and ensure required actions are completed.
Uphold and accurately represent company values in the store.
Maintain brand standards and operational excellence.
Maintain the fish system, including inventory, ordering, and adherence to budgets.
Assist the Store Manager with ordering inventory within budget and in support of sales; help ensure physical inventories are accurate and shrink goals are met.
Create a team-oriented environment through customer-service role plays and in-store contests.
Support the Store Manager in managing labor hours to meet customer needs and complete required operational compliance tasks.
Support training plans, new-hire checklists, sales techniques, and new-product launches.
Assign day-to-day tasks and train and develop associates for future success.
Partner with the Store Manager to address performance concerns and course-correct in a timely manner.
Assist with hiring, maintain a proactive staffing plan and talent pipeline, and coordinate pre-screening, interviewing, and reference checks as needed.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial relationships with rescue agencies.
Monitor store business throughout the day or shift and respond to business needs.