Assistant Manager

Dunkin (Quality Brand Group)•Glendale, AZ

5d•$18 - $21

About The Position

The Assistant Manager role at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is a development pathway for an individual who is competent at running shifts and is preparing for the broader responsibilities of a Restaurant Manager. The Assistant Manager assists the Restaurant Manager with planning, directing, and controlling store operations, including supervising employees in inventory merchandising, losses, and work hours. When directed, the Assistant Manager helps with product ordering, supports sales plans, learns the basics of P&L management, and may attend Restaurant Manager meetings. The role also provides opportunities to develop recruiting, hiring, and performance-management skills and to learn how to maintain compliance with state and federal laws and regulations. During assigned shifts, the Assistant Manager manages the processes and people needed to provide a great guest experience. They oversee product preparation and service according to operational and quality standards, and provide leadership, direction, and coaching to Crew Members. They assign positions, set expectations, motivate team members, and provide timely feedback. Quality Brand Group describes its workplace as friendly and respectful, with an emphasis on personal growth and empowering team members to deliver memorable guest experiences.

Requirements

Must be able to fluently speak and read English.
Math and writing skills.
Guest focus: anticipate and understand guests’ needs and exceed expectations.
Passion for results: set compelling targets and deliver on commitments.
Problem solving and decision making: make sound decisions based on analysis, experience, and judgment.
Building effective teams: place the right people in the right roles, enable decision-making, and celebrate team success.
Be physically and mentally capable of learning to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to perform motions involving pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Nice To Haves

Restaurant, retail, or supervisory experience is preferred.

Responsibilities

Prepare for scheduled shifts by arriving in a timely manner.
Treat team members and guests with respect and dignity and follow the store’s communication guidelines.
Communicate shift responsibilities, provide feedback, recognize achievements, and deploy team members to meet guest needs and service standards.
Support Crew Member training as directed by the Restaurant Manager.
Communicate goals, hold team members accountable, promote urgency in responding to guest needs, and correct performance deficiencies.
Monitor team performance and ensure quality, service, cleanliness, restaurant standards, and marketing initiatives are maintained during the shift.
Follow systems and processes to control labor costs, food costs, and cash.
Ensure Crew Members comply with cleanliness, food safety, restaurant safety, and security policies and procedures.
Report equipment issues, provide Crew Member performance feedback, and discuss restaurant opportunities with the General Manager.
Comply with restaurant, brand, and franchisee policies; respond positively to coaching and remain accountable for shift responsibilities.
Learn and execute multiple tasks.
Prioritize guest satisfaction, respond to guest needs, and resolve problems with urgency.
Prepare quality food and beverages according to brand and Quality Brand Group standards.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.
Assist the Restaurant Manager with store operations, including product ordering when directed, supporting sales plans, learning P&L management, and developing recruiting, hiring, and performance-management skills.