About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The role requires setting a positive example, following company policies and procedures, and expecting the same from the crew. Duties also include staffing, paperwork, food management, working to a schedule, maintaining store standards and cleanliness, providing customer service, supporting marketing and profitability, and demonstrating reliable attendance and punctuality. This is a hands-on store role. General team-member duties include operating equipment; stocking ingredients and supplies; preparing products; taking and processing telephone orders; completing inventory and related paperwork; and cleaning equipment and the facility. Job training and orientation are provided. The work involves standing and walking for much of the shift, handling and carrying supplies and food, and potentially delivering products by car to customers. Team members may encounter temperature changes, hot surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and adverse weather. The role requires communication, basic math, order-entry, coordination, judgment, and the ability to work with people, independently or as part of a team, and under stress. Advancement opportunities may include General Manager, franchisee, or Manager of Corporate Operations.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and coworkers and take and process orders by telephone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills for taking and processing orders.
  • Motor coordination to make precise movements quickly and accurately, and ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the delivery area.
  • Ability to work alone and with others, direct activities, perform repetitive tasks, work under stress, meet quality standards, analyze and compile data, and make judgments and decisions.
  • Reliable attendance and punctuality, and transportation to and from work.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical requirements of the role, including standing, walking, lifting and carrying supplies, reaching, bending, occasional crouching or squatting, and navigating stairs or ladders.

Responsibilities

  • Oversee all activity during the shift and direct crew members.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and ensure company policies and procedures are followed.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain store image, cleanliness, and operating standards.
  • Provide great customer service and support marketing and profitability.
  • Operate equipment; stock ingredients and supplies; prepare products; receive and process orders; take inventory and complete paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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