Assistant Manager
NORCROSS GROUP•Oxford, AL
•$37,500 - $43,500•Onsite
About The Position
The Assistant Manager works with the Store Manager to plan, organize, train, and lead store operations. The role supports achievement of objectives for sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The Assistant Manager oversees shift leaders and crew members, helps maintain operational standards, and may fill in for a position to ensure work is completed.
Requirements
- Ability to understand and follow company policies, procedures, standards, specifications, guidelines, and training programs.
- Ability to train and supervise employees and shift leaders.
- Ability to coordinate staffing and cover shifts as needed.
- Ability to oversee inventory, chicken counts, waste, product receiving, and cost control.
- Ability to support guest service, order accuracy, food quality, cleanliness, sanitation, and workplace safety.
Responsibilities
- Understand and follow company policies, procedures, standards, specifications, guidelines, and training programs.
- Train employees and help maintain service quality, facility appearance, and a positive working environment.
- Meet scheduling requirements and cover shifts as needed to keep operations running without disruption.
- Follow up with the Store Manager regarding employee callouts and no-shows.
- Ensure weekly truck deliveries occur on schedule and control costs by ordering needed quantities.
- Inspect equipment daily and maintain the temperature log.
- Check that delivered products have the correct unit counts and condition, follow receiving procedures, and report discrepancies to the Store Manager.
- Keep cleanliness, procedures, and equipment up to standard for QSC inspections.
- Supervise shift leaders’ use of opening and closing procedures and adherence to company and labor policies.
- Oversee shift leaders’ efforts to achieve order accuracy and exceptional guest service.
- Supervise daily and weekly inventory, chicken counts, and waste with shift leaders.
- Ensure shift leaders maintain a professional, safe, and orderly work environment.
- Ensure customer complaints are handled appropriately and take over when a shift leader cannot resolve them.
- Fill in for a position as needed while daily and weekly cleaning schedules are met, enabling shift leaders to delegate work to the crew.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
