Full Time Assistant Manager - Storage Property
About The Position
The Assistant Manager supports daily operations at a storage property, helping customers rent units in person, by phone, and through other advertising and marketing opportunities. The role focuses on delivering excellent customer service, identifying storage needs, guiding new customers through the rental process, and increasing sales through rentals, insurance, and moving supplies. The Assistant Manager resolves issues professionally and positively. The position also maintains the cleanliness and organization of the office, restrooms, grounds, and vacant units; keeps records organized; performs minor maintenance and regular property inspections; and handles daily administrative and financial tasks. These include handling cash, balancing receipts, pursuing collections, posting payments, processing bank deposits, and completing auctions in accordance with policy and law. The role monitors rates, specials, and revenue-related factors, shops local competitors, reports findings, and performs additional marketing functions as needed. At participating locations, the Assistant Manager may help tenants use U-Haul, Penske, or company-owned rental truck services. The property is open approximately 32 hours per week: Monday through Friday, 9:00 a.m. to 5:30 p.m., and Saturday, 9:00 a.m. to 3:00 p.m. The company describes its culture as friendly, respectful, peer-to-peer, and supportive of work-life balance, mentorship, growth, and recognition.
Requirements
- High school diploma or GED.
- A background and motor vehicle record screening will be conducted at the time of hire.
- For positions that involve driving, a valid driver's license and reliable transportation are required.
Nice To Haves
- Experience in a sales or retail environment.
- Experience in a fast-paced, customer-service-related environment.
- At least one year of property management experience is preferred for the Property Manager role.
Responsibilities
- Assist customers with renting units in person, by phone, and through other advertising and marketing opportunities.
- Enhance sales through rentals, insurance, and moving supplies.
- Identify customers' storage needs, offer solutions, and guide new customers through rental processes.
- Resolve issues professionally and positively.
- Maintain the cleanliness and organization of the office, restrooms, grounds, and vacant units.
- Keep well-organized records, perform minor maintenance tasks, and conduct regular property inspections.
- Shop local competitors in person and online, and report gathered information, including rates and specials, to supervisors and other departments.
- Perform additional marketing functions as needed.
- Monitor rates, specials, and revenue-related factors.
- Handle cash, balance receipts, pursue collections, post payments, process daily bank deposits, and complete auctions according to policy and laws.
- At participating locations, assist tenants with completing, processing, and returning rentals through U-Haul, Penske, or company-owned rental truck services.
Benefits
- Performance-based bonuses and incentives.
- A full line of benefits.
- Regular team recognition events and awards.
- Training exercises and continuous education.
- Opportunities for growth and recognition.
- A friendly and respectful work environment that appreciates and supports work-life balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
