Storage Property Manager

Highline Real Estate Partners LLC•Hazel Green, AL

8d•$16 - $18

About The Position

The Property Manager is the first point of contact for storage center customers and is responsible for smooth day-to-day facility operations. This full-time, hourly, non-exempt position combines sales, customer service, administration, financial management, facility maintenance, and security responsibilities. The manager drives revenue growth, maintains a clean, secure, and welcoming environment, and supports customers and staff. The position is field-based and reports to an Area Manager or District Manager.

Requirements

Proficiency in sales techniques, revenue growth, and administrative tasks.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Strong verbal and written communication skills for engaging with internal and external customers.
Outgoing, friendly personality and professional demeanor and appearance.
Ability to work independently with minimal direct supervision.
Strong problem-solving skills and a balanced, mature, professional approach to people and challenges.
Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exceptional customer service.
Self-motivation and ability to follow instructions and standard procedures and complete tasks efficiently.
High school diploma or GED required.
Must pass a pre-employment background check and drug screening.
Ability to lift and carry up to 50 lbs.
Ability to stand for extended periods, up to 8 hours at a time.
Ability to communicate clearly and effectively over the phone.
Ability to safely and successfully perform essential job functions while meeting productivity standards.
Regular and punctual attendance in compliance with company policies and applicable laws.
Must work Saturdays and be willing to adapt the schedule to cover extended hours or additional shifts when operational needs and customer demand require.

Nice To Haves

College coursework or a degree.
Previous experience in sales, retail, or a customer-facing environment.

Responsibilities

Achieve sales and revenue goals through advertising, marketing strategies, and direct customer engagement in person and over the phone.
Develop and implement marketing strategies informed by competitive insights to attract and retain customers.
Provide accurate information, respond to customer inquiries, and resolve issues professionally and positively.
Identify opportunities to improve services for new and existing customers.
Represent the property and USA Storage Centers professionally.
Adjust pricing, promotions, and occupancy strategies to optimize revenue and profitability.
Process customer payments, handle invoices, make bank deposits, and maintain accurate financial records.
Control expenses, monitor financial performance, and comply with budgetary guidelines.
Oversee delinquent accounts, follow up on outstanding payments, and take appropriate actions under company policies and state lien laws.
Submit timely and accurate reports on property performance, financials, and operations.
Keep the facility clean, maintained, and secure by following maintenance checklists and conducting regular inspections.
Monitor security systems and promptly address issues affecting the safety of customers and staff.
Maintain office areas, restrooms, grounds, and vacant units to cleanliness standards.
Maintain an adequate supply inventory and coordinate repairs promptly.
Perform minor maintenance, including changing light bulbs, cleaning units, removing locks, picking up trash, and spraying weeds.
Oversee and coordinate contractors for larger maintenance projects and facility improvements.
Promote a positive, motivating work environment that supports teamwork, collaboration, and goal achievement.
Follow company policies, procedures, and The Highline Way while maintaining professionalism.
Perform other duties assigned by the supervisor to support facility operations.