Self-Storage Property Manager
About The Position
The Roving Property Manager, based in Lincoln, Nebraska, drives property performance through exceptional customer service, operational excellence, and proactive property care. The role supports occupancy and revenue growth by delivering tailored storage solutions, maintaining a clean, safe, and visually appealing facility, and ensuring interactions reflect the FreeUp Storage brand. It balances front-line customer engagement with hands-on property upkeep to create a positive experience for tenants and the surrounding community. The position is responsible for achieving performance outcomes including a 75% or higher monthly lead-to-move-in conversion rate, 90% or higher occupancy, month-over-month revenue growth, monthly delinquency of 3% or less, and at least 80% enrollment in Property Protection and Auto-Pay programs. Additional targets include customer satisfaction of 4.7/5 or higher, completion of all weekly inspections and routine maintenance, at least two grassroots marketing or community engagement activities each month, and accurate digital records and tenant documentation.
Requirements
- Valid driver's license, insurance, and reliable transportation.
- High school diploma.
- 1–3 years of relevant work experience in a customer-facing environment with day-to-day management responsibilities.
- Ability to work independently and as part of a team.
- Working knowledge of computers and applications such as Microsoft Office and Outlook.
- Comfort using business systems and experience with a CRM system.
Responsibilities
- Engage with customers and follow up on leads and reservations to convert them into move-ins.
- Execute sales strategies, optimize pricing, and proactively support tenant retention to grow occupancy and revenue.
- Follow up on delinquent accounts, communicate payment expectations, and consistently enforce payment policies.
- Communicate the benefits of Property Protection and Auto-Pay programs to encourage customer enrollment.
- Deliver a positive, customer-centric experience and address customer issues professionally and empathetically.
- Maintain a clean, safe, visually appealing, and functional facility through weekly inspections and routine maintenance.
- Keep the facility audit-ready and address maintenance, safety, and operational needs proactively.
- Conduct at least two grassroots marketing or community engagement activities per month, such as event participation, partnerships, or local outreach.
- Maintain accurate digital records and tenant documentation through consistent system updates.
- Stay current on property operations and local regulations, including state lien laws.
Benefits
- Quarterly bonus opportunities.
- 401(k) with company matching.
- Company-paid health insurance.
- Company-paid vision insurance.
- Company-paid dental insurance.
- Company-paid short-term disability insurance.
- Company-paid life insurance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
