ASSISTANT MANAGER

European Wax Center•Rockville, MD

4d•$18 - $24•Onsite

About The Position

As an Assistant Sales Manager at an Artemis Wax–owned European Wax Center, you lead the front desk sales team and set the standard for the guest experience. You model strong sales performance, coach and develop Sales & Guest Experience Associates, and help the Center Manager run the center day to day. This sales leadership role can prepare a successful team member to grow into a Center Manager role. The position requires upholding Artemis Wax’s core values: We are Team Players, We Play to Win, We Bring the Energy, and We are Committed. The role supports center performance and operations, including sales, guest experience, staffing, payroll, ordering, and compliance. Full availability is required; the position’s schedule may change to meet business needs.

Requirements

One year of supervisory or leadership experience in a sales role.
Bachelor’s degree or equivalent related experience.
Proficiency in Microsoft Office.
Demonstrated results-oriented leadership.
Self-motivated and process focused.
Team member centric, professional, and committed to the company’s values.
Outstanding communication skills.
Must be able to work effectively in a fast-paced environment, communicate with others, accept constructive feedback, change activities often, cope with interruptions, and move between several tasks at the same time.
Must be able to stand or sit for up to 8 hours per day and lift up to 30 lbs. occasionally.
Talking and hearing occur continuously when communicating with guests, team members, and leadership.
Full availability is required.

Responsibilities

Model sales performance and coach and develop Sales & Guest Experience Associates.
Meet sales goals for service packages and memberships and help the team meet its goals.
Foster a guest-centric environment in a fast-paced setting and set the standard for the guest experience.
Hold the front desk team accountable for guest experience standards.
Lead by example at the front desk by following check-in and booking procedures, scheduling accurately, and maintaining company standards for conversion and prebooking.
Manage the center day to day when the Center Manager is absent.
Meet regularly with the Center Manager to set direction and review performance.
Provide recognition and feedback to the team.
Ensure the center meets brand standards.
Help manage center revenue and sales performance metrics; review results daily, coach appropriate behaviors, and plan ahead.
Create action plans with the team to improve daily, weekly, monthly, and annual performance.
Help manage guest traffic, conversion, and staffing to deliver strong results.
Support center operations, including payroll, ordering, and compliance.
Review the appointment schedule to identify and correct booking errors.
Assist with processing membership payments as assigned by management.