About The Position

The Level 1 Assistant Manager supports store operations and helps maintain a high-performing, customer-focused environment. The role assists the store manager with sales targets and key performance indicators, team leadership, inventory and stock control, training, compliance, customer issue resolution, promotional activities, visual merchandising, scheduling, and workforce management. The job requires flexibility to work varying shifts, including evenings, weekends, and holidays, and to work in a fast-paced retail environment. The physical requirements include standing and walking for much of the work, sitting to complete paperwork, and frequently reaching and using hands. Duties may also involve lifting and carrying items weighing up to 50 pounds, pushing or pulling trays on dollies, occasional climbing or navigating stairs, bending, stooping, crouching, and squatting. Delivery duties include driving products to customers and delivering flyers and door hangers. A valid driver's license, a safe driving record meeting company standards, and access to an insured vehicle usable for deliveries are required for delivery duties.

Requirements

  • Self-motivation and ability to take initiative.
  • Experience running or assisting with high-volume store operations.
  • Strong leadership skills and ability to inspire and motivate team members.
  • Excellent communication and interpersonal skills.
  • Problem-solving and decision-making abilities.
  • Basic understanding of business operations and retail management principles.
  • Customer-service orientation and passion for delivering exceptional experiences.
  • Strong time-management skills and ability to prioritize tasks effectively.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.
  • Ability to thrive in a fast-paced, dynamic retail environment.
  • Proficiency in basic computer skills and point-of-sale systems.
  • For delivery duties: valid driver's license, safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical requirements described, including lifting and carrying items weighing up to 50 pounds.

Nice To Haves

  • High school diploma or equivalent.
  • Previous retail experience.

Responsibilities

  • Assist in overseeing daily store operations and ensuring smooth functioning.
  • Support the store manager in achieving sales targets and key performance indicators.
  • Help manage and motivate team members to deliver exceptional customer service.
  • Participate in inventory management and stock control.
  • Contribute to creating and maintaining a positive work environment.
  • Assist in training and developing new team members.
  • Ensure compliance with company policies and procedures.
  • Handle customer inquiries and resolve issues professionally and efficiently.
  • Support promotional activities and visual merchandising efforts.
  • Assist in scheduling and workforce management.
  • Deliver products by car to customers' doors and deliver flyers and door hangers.
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