Assistant Manager, Orlando
About The Position
The Assistant Manager partners with the Managing Director and Floor Director to run the business, build sales, identify opportunities, develop clients through CRM and service initiatives, and coach and counsel staff. The role supports an extraordinary client experience in a fast-paced luxury retail environment and reports to the Managing Director while collaborating with the sales and selling support teams. The Assistant Manager supervises sales staff and shares responsibility for achieving the boutique’s annual sales goal, profitability, inventory accuracy, stock levels, and sell-through in accordance with company standards. The position makes decisions affecting staff, clients, and store operations and acts in the Floor Director/Managing Director role when they are absent. Regular in-person work at a company-designated location is an essential function. Other duties may be assigned by the supervisor.
Requirements
- At least 4 years of retail management experience.
- Basic office skills and proficiency in Excel, Word, Cegid, and E-time.
- Ability to learn merchandise, POS, and payroll systems and troubleshoot effectively.
- Ability to interpret sales data and translate it into effective business recommendations.
- Clear written and verbal communication skills.
- Ability to lift 0–25 pounds without assistance.
- Flexible work availability as business needs dictate.
- Ability to work regularly in person at a company-designated work location.
- Ability to perform the key functions of the role with or without reasonable accommodations.
Nice To Haves
- Prior experience in a luxury environment.
Responsibilities
- Supervise staff daily by coaching, training, and helping them achieve sales objectives.
- Maintain an active management presence on the sales floor, model exceptional service, and ensure team members embody the Hermès spirit.
- Review weekly business by métier, track deliveries and special orders, identify sales opportunities, and align them with each sales specialist’s goals to assess contribution to the boutique.
- Contribute to or conduct monthly touch-base meetings and annual performance evaluations with the Managing Director and Floor Director.
- Communicate CRM standards, follow up daily on associate compliance, and improve the quality of client capture and information in accordance with Hermès standards.
- Clearly communicate policies and procedures and ensure the team complies with them.
- Monitor staff timekeeping and scheduling needs, and maintain accurate vacation, time, and attendance records in coordination with HR.
- Organize seasonal training, share internal updates and key métier information, and ensure sales staff incorporate it into point-of-sale client conversations.
- Help maintain the store’s candidate database and recruit and interview candidates for open positions.
- Make critical client decisions and run the business during the Managing Director’s or Floor Director’s visits to Preview/Podium.
- Achieve the location’s annual sales goal and help ensure store profitability, inventory accuracy, appropriate stock levels across assigned métiers, MOS, and sell-through according to Hermès standards.
- Make decisions related to staff, clients, and store operations, and step into the Floor Director/Managing Director role in their absence.
- Perform other duties as assigned by the supervisor.
Benefits
- Commission and bonus incentives based on sales performance.
- Medical, dental, and vision coverage.
- Life insurance and disability coverage.
- Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
- Paid parental leave and transition time.
- 401(k) and Roth retirement plans with company matching and profit sharing.
- Voluntary benefits, including flexible spending accounts, fitness reimbursement, and voluntary life insurance.
- Product discount and EAP resources.
- Access to Calm App, Health Advocate, Family Building Support, and additional resources.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
