Regional Admin Assistant - Orlando

Massey Services•Orlando, FL

10d•Onsite

About The Position

Massey Services is seeking a Regional Administrative Assistant based in Orlando, Florida. The role provides administrative and operational support to Regional/Division Managers, acting as a liaison among Service Centers, the Corporate Office, the Executive Office, customers, and team members. Duties include managing communications and schedules, preparing correspondence and reports, supporting meetings and interviews, responding to customer inquiries, assisting with human resources and budgeting tasks, and traveling with managers when needed. The position requires flexibility in assignments and work hours; overnight out-of-town work may be required, and regional meetings may occur early in the morning, late in the afternoon, or on weekends. Massey Services and its subsidiary organizations employ more than 2,800 team members and operate from more than 180 Service Centers across multiple states. The company provides residential and commercial pest prevention, termite protection, landscape, and irrigation services.

Requirements

High school diploma or equivalent.
Computer expertise in Word, Excel, and PowerPoint; knowledge of other programs is helpful.
Exceptional oral and written communication skills and the ability to compose professional letters.
Extensive experience interacting with the public or working in a customer-service role.
Flexibility regarding assignments and work hours; overnight out-of-town work may be required.
Ability to create programs for field operations.
Ability to analyze numerical data.
Ability to prioritize work and complete tasks in a fast-paced environment.
Excellent follow-through and good judgment.
Ability to operate general office equipment.
Organized, friendly, and willing-to-please demeanor.
Ability to pass typing, math, spelling, and other standard pre-employment tests.
Candidates considered for hire undergo background checks.

Nice To Haves

College degree in a business-related field.
Supervisory experience.
Shorthand or speed-writing skills.
Knowledge of computer programs beyond Word, Excel, and PowerPoint.

Responsibilities

Maintain a professional image in appearance and work area.
Answer calls for Regional/Division Managers, research and respond to requests, take messages, route calls, and ensure messages are delivered promptly and accurately.
Receive, sort, open, and respond to incoming mail for Regional/Division Managers, and process outgoing mail daily.
Compose correspondence for Regional/Division Managers, including customer and team-member correspondence and interoffice memoranda.
Maintain managers’ schedules and ensure they can be accessed immediately.
Attend meetings, take notes, and follow up on relevant concerns, issues, information requests, reports, or data.
Serve as a liaison among Service Centers, the Corporate Office, Regional/Division Managers, and the Executive Office, ensuring accurate and professional communication.
Arrange regional meetings and functions, including accommodations, room reservations, food, setup, refreshment, and cleanup.
Travel with Regional/Division Managers to meetings or to assist with Service Center issues.
Handle customer inquiries and complaints immediately and keep Regional/Division Managers informed.
Research customer information for the Customer Care Department when requested.
Work with Human Resources to ensure ESFs for appropriate Service Centers are completed and submitted on time.
Assist Human Resources with collecting information and documentation for personnel files.
Arrange interviews for Regional/Division Managers, ensure compliance with the pre-employment program and system, and test applicants when necessary.
Gather daily, weekly, and monthly operational reports.
Compile weekly Sales Recap Reports using sales information submitted by Service Centers every Friday.
Assist with trimester budget preparation, including worksheets and P&L data collection, compilation, printing, and distribution following final Executive approval.
Attend technical training classes when possible to stay current on technical information and changes.
Perform other duties as assigned.