Regional Admin Assistant - Orlando

Massey Services, Inc.•Orlando, FL

1d•Onsite

About The Position

Massey Services is seeking a Regional Administrative Assistant based in Orlando, Florida. The role provides administrative support to Regional/Division Managers and acts as a liaison among Service Centers, the Corporate Office, Regional/Division Managers, and the Executive Office. The assistant handles communications, schedules, meeting arrangements and follow-up, customer inquiries, personnel documentation, interviews, operational reports, sales recaps, and budget preparation. Travel with a Regional/Division Manager may be required, and meetings may occur early mornings, late afternoons, or weekends. Overnight out-of-town work may also be required. Candidates must have a high school diploma or equivalent. A college degree in a business-related field is strongly preferred. The role requires computer proficiency, strong communication and customer-service skills, the ability to analyze numerical data and prioritize work in a fast-paced environment, and the ability to operate general office equipment. Candidates must pass standard pre-employment tests. Background checks are completed for candidates considered for hire. Massey Services is a Drug Free Workplace and Equal Opportunity Employer.

Requirements

High school diploma or equivalent required.
Computer expertise in Word, Excel, and PowerPoint required; knowledge of other programs is helpful.
Exceptional oral and written communication skills and the ability to compose professional letters.
Extensive experience interacting with the public or working in customer service required.
Flexibility with assignments and work hours; overnight out-of-town work may be required.
Ability to create programs for field operations.
Ability to analyze numerical data.
Ability to prioritize work and complete tasks in a fast-paced environment.
Excellent follow-through and good judgment.
Ability to operate general office equipment.
Organized, friendly, and consistently willing-to-please demeanor.
Ability to pass typing, math, spelling, and other standard pre-employment tests.
Must meet background-check requirements for candidates considered for hire.

Nice To Haves

College degree in a business-related field strongly preferred.
Supervisory experience preferred.
Shorthand or speed-writing skills preferred.
Knowledge of computer programs beyond Word, Excel, and PowerPoint is helpful.

Responsibilities

Maintain a professional image in appearance and work area.
Answer calls for Regional/Division Managers, research and respond to requests, take messages, or route calls, and ensure messages are delivered accurately and promptly.
Receive, sort, open, and respond to incoming mail for Regional/Division Managers, and process outgoing mail daily.
Compose correspondence for Regional/Division Managers, including customer and team-member correspondence and interoffice memoranda.
Maintain Regional/Division Managers’ schedules and ensure immediate access to them.
Attend meetings, take notes, and follow up on concerns, issues, and requests for information, reports, or data.
Serve as liaison among Service Centers, the Corporate Office, Regional/Division Managers, and the Executive Office, communicating appropriate information accurately and professionally.
Arrange regional meetings, including accommodations, room reservations, food, setup, refreshing items, and cleanup.
Travel with Regional/Division Managers to meetings or to assist with service center issues.
Handle customer inquiries and complaints promptly, keep Regional/Division Managers informed, and research customer information for the Customer Care Department when requested.
Work with Human Resources to ensure ESFs for appropriate service centers are completed and submitted on time, and assist with gathering information and documentation for personnel files.
Arrange interviews for Regional/Division Managers, ensure compliance with the pre-employment program and system, and test applicants when necessary.
Gather daily, weekly, and monthly operational reports, and compile weekly Sales Recap Reports from service-center sales information submitted each Friday.
Assist with trimester budget preparation, including worksheets and collection, compilation, printing, and distribution of P&L data following Executive approval.
Attend technical training classes whenever possible to stay current on technical information and changes.
Perform other duties as assigned.