Ocean Ave - Assistant General Manager

Philz Coffee•San Francisco, CA

8h•$32 - $34

About The Position

The Assistant General Manager partners with the General Manager and Store Leader to create an environment that authentically embodies Philz culture. This role coaches a team committed to exceptional customer service and a welcoming, inclusive experience for customers and team members. The Assistant General Manager helps execute company initiatives, drive financial results, and support store operations while embodying Philz’s core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. In partnership with the Store Leader, the role oversees a mission-driven, values-based team-member culture, including maintaining current knowledge of policies and procedures, supporting safe and legally compliant team-member experiences, evaluating staffing needs, assisting with interviews, and developing a community focused on exemplary customer experiences. The Assistant General Manager models customer connections and service standards, coaches team members, and helps maintain strong store operations and financial performance. Prior barista experience is not required. Philz provides training for candidates with a passion for people and a willingness to learn. A Food Manager certification is required either through prior work experience or by successfully completing Philz Coffee’s certification within the first 30 days of employment.

Requirements

At least 3 years of experience in a retail or customer service environment.
Strong communication skills.
Ability to manage a fast-paced environment while maintaining a positive attitude.
Strong leadership skills and ability to coach others.
Obtain a Food Manager certification through prior work experience or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and accuracy of work.
Ability to remain in a stationary position for at least 3 hours.
Ability to stand, walk, stoop, and kneel.
Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
Ability to grasp, finger, and reach.
Ability to express or exchange information by spoken word.

Responsibilities

Partner with the General Manager and Store Leader to create a store environment that embodies Philz culture.
Coach team members in providing exceptional customer service and creating a welcoming, inclusive environment.
Partner with the General Manager to execute company initiatives, drive financial results, and impact store operations.
Keep current on Philz policies and procedures to support a legally compliant and safe team-member experience.
Evaluate staffing levels for Baristas and Team Leads and assist with interviews to meet business needs.
Build a community focused on exemplary customer experiences and bettering people’s days.
Model exceptional customer connections, uphold store service standards, and coach team members to meet expectations.
Maintain an operationally and financially solid store environment.
Develop an understanding of store performance to drive improvements and achieve financial goals.