About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, food management, staffing, paperwork, customer relations, store cleanliness, marketing, profitability, and adherence to schedules and standards. The role requires setting an example for the crew, following all company policies and procedures, and expecting the same from team members. The position includes general store team duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may also include delivering products by car to customers and distributing flyers and door hangers.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers and process orders by phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination to make precise, rapid movements and enter orders using a computer keyboard or touch screen.
  • Navigational skills to read maps and locate addresses within the delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and delivery sites while carrying products.
  • Valid driver's license with a safe driving record meeting company standards.
  • Access to an insured vehicle that can be used for delivery.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to meet the physical demands described, including standing, walking, lifting and carrying supplies, climbing stairs, bending, reaching, and driving.
  • Transportation to and from work.
  • Attendance and punctuality.

Responsibilities

  • Oversee all activities and operations during the assigned shift.
  • Manage cost controls, inventory control, cash control, and food management.
  • Handle staffing and paperwork, and work to a schedule.
  • Set an example for the crew and follow company policies and procedures while ensuring crew adherence.
  • Maintain store image, cleanliness, and operating standards.
  • Provide customer service and manage customer relations.
  • Contribute to marketing and store profitability.
  • Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when required.
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