Assistant Manager

JCrew • Brea, CA

5d

About The Position

As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support. You support the Store Director and Associate Store Manager in influencing business results, own a designated division of responsibility, manage store operations and systems, and help ensure the team exceeds goals and provides excellent customer service. The role requires flexibility to work nights, weekends, and holidays and the ability to lift, carry, and move at least 40 pounds (18 kilos).

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay current with fashion trends and industry developments.
• Demonstrate teamwork, flexibility, and courtesy when carrying out tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Be able to bend, reach, and stretch for product and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Help create a collaborative working environment for all associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to increase associates’ product knowledge and improve customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team.

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and prescription coverage
• Competitive paid time off (PTO) plan, including paid holidays (full-time)
• Dental, vision, and life insurance (full-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed