Assistant Manager
About The Position
As an Assistant Manager, you are part of the leadership team and help drive profitability through genuine customer connections, brand loyalty, and community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the leadership team to adapt strategies for business success and provide operational support as needed. You support the Store Director and Associate Store Manager in achieving business results and take ownership of an assigned division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling. The role involves managing store operations, systems, and technology, supporting recruiting and associate development, and fostering a collaborative working environment. You help keep the team on track to exceed goals and deliver excellent customer service, lead product fit sessions, develop community engagement ideas, and fill a variety of sales-floor roles when needed.
Requirements
- 1–2 years of retail management experience with a similar scope.
- Passion for the brand, customers, and teams.
- Stay current with fashion trends and industry developments.
- Demonstrate teamwork, flexibility, and courtesy.
- Demonstrate innovation, champion new ideas, navigate uncertainty, and solve problems effectively.
- Have scheduling flexibility, including nights, weekends, and holidays.
- Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).
Responsibilities
- Support the Store Director and Associate Store Manager in impacting business results and maximizing profitability.
- Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
- Manage store operations, systems, and technology while ensuring accountability.
- Assist with recruiting, training, and development efforts as needed.
- Partner with store leaders to create a collaborative working environment for associates.
- Help the team exceed goals and provide best-in-class customer service.
- Lead fit sessions to build associates’ product knowledge and strengthen customer connections.
- Develop innovative ways to engage the community and build loyalty through events.
- Step into a variety of sales-floor roles as needed.
- Provide immediate feedback and coaching to the sales team.
Benefits
- Competitive base pay and bonus programs.
- Up to 60% discount on branded J. Crew, J. Crew Factory, and Madewell products.
- Entertainment, travel, fitness, and mobile technology discounts.
- 401(k) plan with company matching donations.
- Medical and prescription coverage.
- Competitive paid time off plan, including paid holidays (full-time).
- Dental, vision, and life insurance (full-time).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
