Assistant Manager

Madewell • Bethesda, MD

4d • $22 - $27

About The Position

At Madewell, the Assistant Manager is part of the leadership team and helps drive profitability through genuine customer connections, brand loyalty, and community engagement. The role provides immediate feedback and coaching to the sales team to maximize performance and collaborates with the leadership team to adapt strategies for business success and provide operational support.

The Assistant Manager supports the Store Director and Associate Store Manager in driving business results and maximizing profitability, and owns a designated division of responsibility such as Visual Merchandising, Operations, HR, or Service & Selling. The position manages store operations, systems, and technology; supports recruiting, training, and development as needed; and helps create a collaborative working environment. The Assistant Manager keeps the team on track to exceed goals and deliver best-in-class customer service, leads fit sessions to build associates’ product knowledge, develops community engagement ideas and events, and can take on various sales-floor roles as needed.

Requirements

• Have 1–2 years of retail management experience with a similar scope.
• Passionately support the brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty and demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds (18 kilos).

Responsibilities

• Support the Store Director and Associate Store Manager in influencing business results and maximizing profitability.
• Own a designated division of responsibility, such as Visual Merchandising, Operations, HR, or Service & Selling.
• Manage store operations, systems, and technology while ensuring accountability.
• Assist with recruiting, training, and development efforts as needed.
• Partner with the Store Director and Associate Store Manager to create a collaborative working environment for associates.
• Keep the team on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions to improve associates’ product knowledge and customer connections.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of sales-floor roles as needed.
• Provide immediate feedback and coaching to the sales team to maximize performance.

Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J. Crew, J. Crew Factory, and Madewell.
• Entertainment, travel, fitness, and mobile technology discounts.
• 401(k) plan with company matching donations.
• Medical and prescription coverage.
• Competitive paid time off (PTO) plan, including paid holidays.
• Dental, vision, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed