Assistant Manager

Valvoline Inc • Shenandoah, TX

5d • Onsite

About The Position

The Assistant Service Center Manager is the right hand of the Service Center Manager and helps build a high-performance team that delivers a distinctive Valvoline Instant Oil Change service experience. The role combines hands-on vehicle maintenance and guest service with supervising, training, and advising hourly employees, and ensuring company policies and procedures are followed consistently.

The Assistant Manager helps oversee daily service center operations, develops employee schedules, assists with inventory and audits, and maintains a clean, safe, and secure work environment. The position includes opening and closing the service center and leading team development. The role is located at 10464 Highway 242, Conroe, TX 77385.

Requirements

• At least 1 year of supervisory experience, including coaching, training, and supervising a team.
• Customer service mindset and demonstrated ability to build customer loyalty while following company procedures.
• Experience working in a fast-paced environment and making sound judgments under pressure.
• Experience using KPI data to monitor performance and trends and identify areas for improvement.
• Schedule flexibility; weekend availability is likely.
• Fluency in English, including reading, writing, and speaking.
• High school diploma or equivalent.
• Ability to stand for up to 8 hours, climb stairs, and occasionally lift up to 50 pounds.
• Ability to crouch, bend, twist, and work with hands above the head.
• Comfort working in a non-climate-controlled environment.

Nice To Haves

• Supervisory experience in a retail or service-related environment is preferred.

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests about vehicle maintenance requirements, and review recommended services.
• Supervise daily service center operations while working on the floor and train new team members.
• Work with the team to deliver excellent customer service and build customer trust and loyalty.
• Develop and maintain efficient weekly employee schedules, ensuring adequate coverage, managing conflicts, and following labor laws.
• Assist with inventory processes, maintain appropriate product levels, and schedule orders.
• Assist with safety, performance, and culture audits.
• Help maintain a clean, well-organized service center and a safe and secure working environment.
• Open and close the service center in accordance with safety and security protocols.
• Lead and train the team to support employee development.

Benefits

• Weekly pay of $19.50 per hour.
• Hands-on training and the potential to become a Service Center Manager within 12 months.
• 13 paid credit hours per year at WilmU, covering partial enrollment over two semesters, and access to a free online university.
• No late-night hours, holidays off, paid time-off availability, and back-up child and elder care.
• Medical, dental, and vision insurance, prescription drug coverage, and Health Savings Account contributions.
• Employee Assistance Program with confidential well-being support, including personal, work, family, mental health, and legal support.
• Company-provided uniforms and tools.
• 50% discount on Valvoline Instant Oil Change automotive services.
• 401(k) savings plan with a 100% company match up to 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED